CRM And DIgital Commercial Project Manager

Contract Type:
Permanent

Function:
CRM & Digital Commercial Project manager

Job summary

The Digital & CRM Project Manager will drive the digital transformation of our Commercial organization by optimizing the use of CRM (Salesforce), dashboard reporting (Power BI, Excel), and data analysis. The ideal candidate will have 2-5 years of experience in Salesforce management and digital project management, with strong proficiency in Power BI and Excel for reporting and dashboard creation. Technical expertise in managing complex data sources and building dashboards is essential.

CRM management
• SalesForce.Com
• PowerBI reporting
• IT project management
• Process and data Control
• Sales Force Effectiveness
• Sales KPI
• IT facilitator on SAP / SFDC – Margin Management tool / Power BI

About Albea & the Product line that is recruiting

We invent and manufacture the groundbreaking and responsible tubes you use every day.

We proudly serve local and international brands everywhere, combining global footprint and proximity. We are committed to making all our cosmetic and oral care tubes recyclable by 2025.

Join the Albéa Tubes sales team and contribute to the growth, reputation, and speed to market of our prestigious and dynamic customers across the world.

Scope

Full Tubes Beauty Care & Healthcare = c. $550 M 12 plants

Main activities

Digital Project Management:

• Lead and manage digital projects from conception to completion, ensuring timely delivery and alignment with business objectives.
• Collaborate with cross-functional teams to gather requirements and define project scope.
• Monitor project progress, manage risks, and communicate updates to stakeholders.
• Act as a partner on AI projects

Salesforce Management:

• Administer and manage Salesforce CRM, ensuring data integrity and system efficiency.
• Coordinate with our sister Product line C&F on main evolutions to be implemented
• Customize Salesforce to meet business needs, including creating reports, dashboards, task automations, and workflows.

Reporting and Analytics:

• Develop and maintain Power BI reports and Excel dashboards to provide insights into business performance.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Present findings and recommendations to senior management.

Master Data Control

• Backup Customer Master Data Ma nagement process

Animation and training:

• Ensure CRM usage reliability & Best Practices sharing
• Provide training and support to Salesforce users across the organization.
• Accompany newcomers as part of the on-boarding program

Accountability including KPIs

· IT & Digital Project Management

· Proficiency in Power BI and Excel for data analysis and visualization.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Customer-focused mindset.

· Rigorous process and data validation.

Preferred Skills:

· Salesforce certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator).

· Experience with other CRM systems or digital tools.

· Project management certification (e.g., PMP, Agile).

· Excel Expert

· Power BI knowledge (including Power Query)

· SAP (nice to have)

Internal Relationships / Contacts:

· Commercial Excellence Team

· IT

· Sales community

· Customer Service

Profile (Qualification & Experience)

· Bachelor's degree in Business, Information Technology, or a related field.

· 2-5 years of experience in Salesforce administration and digital project management

· Salesforce certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator).

· Project management certification (e.g., PMP, Agile).

· Excel Expert

· Power BI knowledge

· Fluent English

Job Specific Requirements

· Result-oriented and action-minded

· Strong Analytical skills

· Expert in Excels and strong IT knowledge

· Ability to work with many functions