USA Technical Support Agent

6 days ago

Mohali, Punjab, India df9b7c61-eec3-4175-92db-461deef4bb77 Full time US$ 30,000 - US$ 60,000 per year

USA Genuine Technical Support Process (Urgent Hiring)

Note: We are only looking for experienced candidates from any USA or UK Technical Support or Technical Sales Process. We are not hiring freshers or experienced in a different field for this profile.

What we offer ?

  • An opportunity to work with a genuine technical support process.
  • A safe working environment.
  • An opportunity to enhance your technical skills while working on genuine issues related to computers, printers etc.
  • Offers attractive incentive plans.
  • Saturday, Sunday fixed off.
  • Fixed salary cycle.

Job Responsibilities and Duties

  • Provide client support remotely on inbound calls related to computers, printers and related devices.
  • Endeavour to respond to all customer requests in a timely manner while improving customer experience.
  • Provide complete explanation about the problem and resolution to the customer and convert into leads or sales.
  • Ability to perform troubleshooting on issues related to computers, printers etc with US customers.
  • Ability to manage CRM to maintain every customer record to ensure best in class service.

Required Experience, Skills and Qualifications

Experience: 1-Year to 4-Years

Skills:

  • Outstanding verbal and written communication skills in English.
  • Critical thinking and problem solving - must be able to identify both simple and complex computer problems, analyze them, and solve them.
  • Should possess good professional and telephonic etiquette's.
  • Must be Punctual.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time

Application Question(s):

  • Did you work on genuine computer, printer calls ?

Experience:

  • Technical support: 1 year (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off

Experience:

  • tech support: 1 year (Required)

Work Location: In person

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