
Customer Service Specialist
1 week ago
Axis Phones (Customer Service Specialist role)
Officer - Any Graduates (Fresher's) & Experienced with 0-2 years in Customer Service Role (Client
Facing / Tele calling)
Assistant Manager - Any Eng. Graduates, PG / MBA degree (Fresher's) & Experienced with 0-2
years in Customer Service Role (Client Facing / Tele calling)
This is an Inbound Voice Process wherein the officer will receive 70-80 calls on daily basis on an
average.
The Officer will also be responsible for 2-3 sales achievement on daily basis.
Sales pitch conversion
Credit Cards -
• Limit enhancement,
• Loans on Credit Cards,
• Upgradation of Cards,
• Reward Point redemption,
• EMI options
Retail Banking -
• Pre-approved Loans
• Rewards points redemption
• Upgradation of Cards,
• Investment Plans
• Core Skills Requirement
Excellent communication skills in English & Hindi
Rotational shifts
Shift Timing: - Male candidates (24/7 rotational shifts) & Female (Morning & afternoon shifts) and 2
week offs (spilt offs).
Key Responsibilities:
• Displaying complete onus to customers queries / problems
• Delivering service with requisite courtesy and accuracy,
• Excellent communication skills (English & Hindi) in Customer Service roles
• Adhering to product and process requirements, with nil errors
• Escalating customer issues to the right internal stakeholders
• Effectively resolving customer complaints at the first instance, with excellent customer
satisfaction scores
• Ensure process efficiency and effectiveness by
• Complying to service and sales guidelines
• Achieving Call Quality targets
• Resolving customer queries at the first instance of contact, with minimum call handling time
• Cross-sell / upsell set products like
• Loans and mortgages
• Priority / Elite / HNI accounts
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