SAAS Application Engineer

5 days ago

Noida, Uttar Pradesh, India Sonata Software Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Requirements

Mandatory:

  • Minimum of 3+ years of experience in the administration / configuration of Atlassian Suites of Applications Jira, Confluence, GitHub, Linux
  • Proficiency in scripting languages (e.g. Python, Bash) for automation
  • The foremost requirement of this role is to provide application support and incident resolution in a timely manner and in accordance with agreed SLAs.
  • Performance tuning of slow running processes will also be required.
  • A deep and demonstrated understanding of Security principles is required to manage changes in line with security recommendations.
  • Monitors system performance and makes recommendations for modifications, research problems, identifies root cause and proposes sustainable solutions.
  • Experience working with global teams.

Desirable:

  • Experience in managing application upgrades and managing configurational changes.
  • Serves as application support for any other version control application.
  • Experience supporting SaaS and on-premises applications.
  • Experience with monitoring tools (e.g. New Relic, Grafana, PRTG).
  • Experience with Fisheye / Crucible, Bamboo is a plus
  • Maintains non-technical system documentation, such as process flow charts, design documents, business communications records.
  • Outstanding oral and written communication skills are essential as you will be required to conduct meetings with end users to obtain requirements and generate functional specification documents.
  • In conjunction with the Business Analysts, you will work with users to gather requirements for projects and enhancements to the production system.
  • The successful candidate will be proficient in being able to functionally analyze a requirement for a change request and present an estimate for consideration.

  • Working closely with the SMEs and current team, the role will also be required to:

  • Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.

  • Troubleshoot and fix application environment issues.
  • The ability to install, configure, upgrade and optimize performance of an application environment.
  • In depth understanding of the environment and the business systems requirements of it.
  • Able to re-build the platform if required.
  • Understands the business impact of an IT systems failure.
  • Ability to create technical recovery and continuity plans.

Qualifications

  • Bachelors Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • Minimum of 3 years experience in the administration, configuration and support of Atlassian applications, GitHub, Linux and DevOps tools.
  • Solid experience with application support to end customers and liaisoning with stakeholders to provide quick support.
  • Solid experience with automation to reduce toil (manual repetitive work).
  • Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
  • Ability to document technical specifications.
  • Good interpersonal, written, and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Experience of working in a team-oriented, collaborative environment.
  • Ability to knowledge transfer skills to other team members.

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