Executive - Customer Care - Voice Process

1 day ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Profile Summary :

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility :

  • Understands the various computer screens and how to utilize them effectively

  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.

  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.

  • Adheres to all company and specific Contact Centre policies and procedures

  • Completes any work as assigned by Management

Education and Essential Experience :

  • 6 months BPO or Travel experience

  • Graduate/Undergraduate

  • Excellent Written and spoken communication,

  • Computer Skills ability/experience using computer applications

  • Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)

  • Open to work in a voice environment

Key Enablers :

  • Strong process orientation

  • High energy, High Integrity & Work Ethics

  • Strong interpersonal skills & ability to communicate effectively

  • Strong problem solving skills.

Mandatory Key Skills

Customer Support,Voice Support,Customer Care,Customer Service

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