Operation Manager

2 weeks ago

Chikkaluru Cross Bengaluru, India Zolostays Property Solutions Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

About ZoloStays

ZoloStays is India's leading co-living and hospitality brand, transforming the way people live, travel, and experience community living. With a strong presence across major cities, Zolo offers hassle-free managed living spaces backed by technology, comfort, and customer-first service.

About Z VacationsZ

Vacations is Zolo's premium leisure vertical, curating stays at handpicked resorts, holiday homes, and vacation properties across India. With a focus on high-quality service, curated experiences, and seamless operations, Z Vacations is redefining how people experience travel, relaxation, and hospitality.

Job Overview

We are looking for a Cluster Manager to lead operations across multiple Z Vacations properties. This role demands strong leadership, on-ground problem-solving, and the ability to deliver exceptional guest experiences. If you are passionate about hospitality, can inspire teams, and thrive in dynamic environments, this opportunity is for you.

What You'll Do

  • Ensure smooth daily operations across vacation properties.
  • Resolve on-ground challenges with quick, logical decision-making.
  • Lead and motivate property teams to deliver outstanding service.
  • Interact with guests directly, addressing needs and ensuring satisfaction.
  • Drive field sales efforts to boost occupancy and revenue.
  • Conduct property inspections to maintain top-notch standards.
  • Manage vendor sourcing and relationships for supplies and services.
  • Track P&L, revenue, and expenses for financial accountability.
  • Maintain a 4.8 guest rating through consistent quality service.
  • Identify operational gaps and proactively implement solutions.

Daily, Weekly & Monthly Responsibilities :

  • Daily: Supervise property operations, guest interactions, and SOP adherence.
  • Weekly: Conduct team training, financial reviews, and property audits.
  • Monthly: Analyze revenue performance, control expenses, and design growth strategies.

Who You Are

  • 3 years of experience in operations, sales, or customer service.
  • Proven track record of leading teams of 15 people.
  • 1 years of B2C field sales experience.
  • Strong knowledge of vendor management & sourcing.
  • Excellent communication skills in English and the local language.
  • Flexible to travel frequently and work extended hours if required.
  • Own a two-wheeler or four-wheeler for field mobility.
  • Educational background in Hotel Management, BBA, or MBA (Operations/Hospitality) is a plus.

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