Application Support
1 day ago
L1 - Support Analyst
Skills : Communications
IT & Relevant Exp.
0 – 1 year
Domain Experience
Insurance (good-to-have)
Job Duties / Responsibilities
-Good written and Verbal communication
-Exposure to IT applications
-Build sound understanding of the supported application estate.
-Resolve Support Tickets strictly in a timely manner.
-Willing to work in 24*7 shift
-Incident Management
-Service Request Fulfillment
-Monitor Application Performance & Batch Jobs
-Keep documentation current and prepare SOPs for routine tasks
-Collaborate with internal & external teams to provide end-to-end resolution across Application issues
Skills (Good-to-have)
-Familiarity of commonly used Software Products in Insurance domain
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