Application Support Engineer
3 days ago
Designation - Application Support Engineer Experience - 4 - 7 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints. Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support. Participate in an on-call rotation to extended-shift and night-shift in order to provide support for customer support. Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools Scripting experience (Any one - Python or Ruby preferred) Writing SQL Queries Desired skills Knowledge of the clinical research process with emphasis on data collection and preparation for submission Certifications, if any ITIL certification. Summary This role requires excellent communication skills and a good understanding of the clinical trials domain. The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff. This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments. Knowledge of Ruby programming is desirable. Knowledge of Clinical trials related standards and GxP practices is desirable. Roles & Responsibilities Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems. Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving. Ability to translate technical findings into clear, concise, and actionable recommendations. Take customer calls, listen to and document the issues on all software products supported by the Company. Perform discovery with customers whenever possible, as directed. Following up on all issues in a timely basis and maintaining high levels of customer satisfaction. Document all discussions or correspondence with customers in accordance with company policies and procedures. Report open issues daily to team leaders. Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menus Create, log ticket routing and escalation to level 3 support. Flexible to work in Extended Shift and Night Shifts (Rotational) Essential Experience 8+ years of working experience with a minimum of one or more years implementing applications in the clinical research/trials domain. Knowledge of ITIL frameworks (ITIL Foundation certification is a plus) Demonstrated excellent verbal and written communication skills. Contribute to the continuous improvement of support processes, tools, and automation initiatives. Application Support and Customer-facing experience Desired Experience Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles. Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions.
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Application Support Engineer
2 weeks ago
India Reserve Bank Information Technology Private Limited (ReBIT) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearApplication Support EngineerReporting StructureReports to Project ManagerEducationBachelor's Degree in any disciple. Bachelor's Degree in engineering preferred.Experience/ Qualifications1 to 4 years of experience in business application technical support.3+ years of experience working on project teamsProven experience supporting mission critical IT...
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Application Support Engineer
6 hours ago
India Atlas Copco Full time ₹ 30,00,000 - ₹ 65,00,000 per yearYour role Job Title: Application Support EngineerIn the Compressor Technique Service (CTS) division a program named Stellar has the aim to implement a new CRM system to support the business processes of the Service to Close process of the customer centers globally. The main strategic goal is to modernize and simplify the global IT landscape and have a...
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Application Support Engineer
3 weeks ago
India Sycamore Informatics Inc. Full timeDesignation - Application Support Engineer Experience - 4 - 7 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time...
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Application Support Engineer
1 day ago
India Sycamore Informatics Inc. Full timeDesignation - Application Support Engineer Experience - 4 - 7 years Location - Remote(India) Essential skills Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks simultaneously under deadlines and time...
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Application Support Engineer
3 days ago
Hyderabad, India The Depository Trust & clearing Corporation Full timeJob Description JOB DESCRIPTION Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We...
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Application Support Engineer
1 week ago
Pune, India Digirestro Solutions Full timeJob Description Company Description Digirestro.ai leverages technology to provide advanced, seamless software solutions tailored for restaurants and cafs. Designed by experts who understand the industry, Digirestro addresses practical challenges faced by hospitality operators daily. With a modern, user-friendly interface and state-of-the-art technology, the...
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Application Support
5 days ago
India Bloom Consulting Services Full timeNA Experience **4 - 6 years** Offered Salary Notice Period **Not Disclosed** **Application Support** **Location: Bangalore** **Exp: 4 to 6 yrs** - Education Required: Bachelors/Degree in Computer Science, Engineering or Equivalent - This position is for a mid-level SUPPORT professional and requires strong analytical, troubleshooting and communication...
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Application Support Engineer
2 days ago
India Lakshmi Machine Works Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOrg StructureMarketing & Sales - Application SupportJob posted onNov 26, 2025Employee TypeStaffExperience range (Years)0 - 0Purpose of the RoleExecute customer tooled up trials within specified time and as per the committed termsPrepare Trial data, Photo album of the trials conducted. Attend customer complaintsVisit customer for tooled up trials,...
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.NET Application Support Engineer
2 weeks ago
India Luxoft Full timeProject description We are looking for an Analyst Engineer to provide L2 support for .NET applications. The role focuses on debugging, issue resolution, and minor enhancements to existing applications (core development is not expected). You will work closely with client teams to ensure application stability, timely support, and high-quality service delivery....
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Application Support Engineer
2 days ago
India d8416285-3d69-4e8b-bbbf-3f7d70f28022 Full time ₹ 5,00,000 - ₹ 12,00,000 per yearThis is a remote position.About Leegality:We're India's very first Document Infrastructure Platform. Our mission? To completely transform how businesses handle paperwork, contracts, and getting digital consent.We make critical paperwork flows faster, way more innovative, and completely compliant for Indian businesses. Over 2,000 companies, from huge players...
