Product Sales Lead

9 hours ago


Navi Mumbai, Maharashtra, India Acura Solution Full time ₹ 40,000 - ₹ 80,000 per year


Job Description:

Job Requirements

Role/ Job Title: Product Sales Lead-Turbo Cross Sell

Function/ Department: Turbo Cross Selling Unit

Roles & Responsibilities:

Manage Outbound Call Centre who is responsible to generate business for Cross Sell of various products

Generate interest of customers who are pre-approved for Bank's financial services through outsourced call centre

Understand call centre management along with strong knowledge on the mechanism of technology as to how the Dialer in call centre helps grow the business rapidly

Align with business budget monthly, quarterly and yearly and design strategy to deliver the business

Analytics management – Database management to gauge the output and align dialling strategies for better output

Develop strategy to deliver qualitative business using triggers like – Incentives, Customer Experience, Attrition management

Increased call centre business output, while maintaining call procedures for maximum effectiveness

Design review mechanism at every layer to understand the pulse and define strategies

Conduct performance reviews periodically for better deliveries

Responsible to manage complete hierarchy of Outsourced call centre through strong relationship management

Maintaining & approving call centre billing month on month and driving efficiencies to lower the cost

Skilled to create performance matrix for a review with Bank's Leadership team

Skilled to manage technical queries encountered in day to day call centre operations and resolve the same with internal & external stake holders

Identify process weaknesses to improve sales with quality

Strong process orientation on daily business delivery

Facilitate call centre workflows, processes, and procedures

Education Qualification: 

Graduation: Any

Post Graduation: MBA preferred

Experience: 

12-18 years in BPO and credit cards sales

Age: Max. 38, can go upto 40 if relevant experience is there

Budget: Max. 40 LPA




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