Enterprise Servicing Manager

About The Role
At Loop, companies take pride in offering exceptional employee benefits, and Enterprise Servicing Executives (ESMs) are the heroes who ensure that benefits delivery is smooth, seamless, and hassle-free for both HR teams and employees.

As an ESM, you will be the day-to-day partner for HR leaders, ensuring they have everything they need to champion Loop's benefits within their organizations. Your success is measured by the success of your HR partners—making their lives easier and ensuring employees experience world-class benefits.

You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of ₹1Cr+ to provide white-glove service.

This role is a launchpad for career growth, with a clear path toward becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets.

Key Responsibilities
Account Servicing :
You will be responsible for ensuring that every corporate client experiences seamless and proactive benefits servicing. This includes:

• Seamless policy issuance – Ensuring e-cards are issued on time, with zero errors.
• Coverage accuracy – Running enrollments and HRMS integrations to ensure all members are covered accurately and on time.
• Claims excellence – Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams.
• Being hyper-responsive to HR – Acting as a trusted partner to HRs, ensuring all their day-to-day benefits needs are met quickly and effectively.
• Proactive employee support – Ensuring employee queries are handled with speed and empathy, creating a delightful experience.
• Product adoption – Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop's in-house doctors, and book diagnostic tests.
• Data-driven insights – Delivering monthly updates on policy performance, identifying key trends, and providing strategic recommendations to HRs.

Collaboration & Account Expansion :
You will play a key role in retaining and expanding enterprise accounts by:

• Working closely with Enterprise Account Managers (EAMs) to ensure 100% retention of assigned accounts.
• Collaborating with Dedicated Claims Handlers and Operations Agents on large enterprise accounts (₹1Cr+ premium) to deliver a high-touch service experience.
• Identifying growth opportunities within accounts and sharing insights with the account team to drive upsell and cross-sell initiatives.

Career Growth Path
This role is designed as a stepping stone to becoming a Customer Success Manager (CSM) in either Mid-Market or Enterprise.

As an ESM, you will gain hands-on experience in client servicing, retention strategies, and account expansion, eventually taking on a full revenue responsibility for your own portfolio.

Who We Need
A champion of employee benefits

• Passionate about helping HR leaders succeed and earning their trust to become your champion
• Excellent problem-solving skills – proactive in finding solutions with internal teams and insurers/TPAs.
• Ability to manage multiple priorities, stay organized, and meet deadlines.

Process and detail oriented

• Strong attention to detail and accuracy, especially in policy issuance, coverage enrollments, and claims handling.
• Past experience handling employee benefits policy issuance, endorsements, claims, analytics is required.

Collaborative and eager to learn

• Thrives in a collaborative environment, working closely with cross-functional teams like Enterprise Account Managers, Claims Handlers, and Operations.
• Excited to launch industry-leading technology like the Loop App, Enrolment Portals, in-app claims submission, self-serve endorsements tools for HR, and more.

Why join Loop ?

• Impactful Role – Directly improve the benefits experience for thousands of employees.
• Career Growth – Clear path to becoming a CSM in Mid-Market.
• Customer-First Culture – Work with some of the best HR teams in India to elevate employee wellness.