Enterprise Service Management

Job Description

Information Technology Enterprise Service Management (ESM) Solution Architect

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As a IT Senior Architect in our dynamic team, you will play a pivotal role in shaping the future of the Enterprise Service Management platform at SAP. You will collaborate closely with business leaders, product managers, and technical experts to design, implement, and optimize solutions for many lines of business (HR, Finance & Administration, Learning, Sales, etc).

In your daily work, you will:

• Define and implement robust solutions for the Enterprise Service Management platform at SAP, aligning with business objectives and industry best practices.
• Drive technical decision-making, provide architectural guidance, and conduct technical reviews.
• Work seamlessly within an agile environment, collaborating with cross-functional teams to deliver high-quality solutions efficiently.
• Identify and resolve complex technical challenges, leveraging your deep understanding of technology and problem-solving skills.
• Stay abreast of emerging technologies and industry trends, driving innovation and continuous improvement within the team.

What you bring

• At least 8 years of experience with a minimum of 5 years of proven experience in designing and implementing complex enterprise solutions, preferably in the ITSM/ESM domain.
• Strong educational qualifications (Bachelor or Master in IT, Software engineering, Business Informatics or related fields).
• Professional experience in full-stack development, including knowledge of SAP Cloud Application Programming Model (CAP).
• Proficiency in developing web applications using SAPUI5/Fiori and other UI technologies such as Angular, React integrating with multiple backend(s) via API(s) and other promise-based frameworks.
• Working knowledge and deep understanding of Database technologies like SQL/No-SQL/In-memory/Index Database(s) with both on-prem and cloud containers exposure.
• Strong foundation in Java programming and experience in leveraging Spring Boot framework.
• Excellent technical skills in SAP CDS/CQN, OData/REST/SOAP based services, HANA, XSUAA/OAuth2/JWT.
• Practical experience with SAP BTP (deployment, monitoring, entitlements).
• Proficiency in CI/CPI/APIM/IFlows Integration with OnPrem and Cloud systems.
• Conceptual and working knowledge preferred on containerization and deployment technologies like Docker, Kubernetes, Cluster(s) orchestration, management and basic concept of Serverless deployment(s).
• Exposure to basic AI terminology, data modeling, and consumption of AI services stacks.
• Previous experience with SAP ESM, CRM, or Service Cloud solutions is a plus.

Meet your team

We are responsible for harmonizing and optimizing SAP's business support processes on a user-centric, innovative platform, based on SAP ESM. By creating this solution, we serve all SAP lines of business, Employees, Customers, and Partners.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to the Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: PERCENT | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 430646

Posted Date: Oct 10, 2025

Work Area: Information Technology

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: PERCENT

Location: Bangalore, IN, 560066

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