E-mail Customer Support

Role & responsibilities :User Support: Serve as the primary contact for users across various channels (calls, chat, E-mail), managing queries, resolving issues, and ensuring satisfaction.Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback and provide accurate resolutions.Feedback Loop: Identify common user...

Engage with inbound customer inquiries via chat and EmailUnderstand customer requirements and recommend appropriate diagnosticpackages or services.Educate prospects about the benefits, accuracy, and convenience of our solutions. Required Candidate profileEducation: Bachelor's degree in any field.Excellent written English with clarity, grammar, and...

Shape the utilities market of the future with usThe Senior Customer Support Lead is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the...

Job Description-● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.● Resolve 9-10 customer tickets per hour● To understand the product features for better problem solving.● To keep records of customer interactions, transactions, comments, complaints.● Communicate issues to appropriate internal teams as necessary...

Company DescriptionAl Fahad Enterprises is engaged in a diverse range of businesses including Tour & Travels, Organic Products, and various other services. The company is dedicated to providing high-quality services to its customers and maintaining a standard of excellence in all its endeavors. With a focus on customer satisfaction, Al Fahad Enterprises...

Your tasksEnsure the smooth operation of global internal Communication & Collaboration IT services focusing E-Mail serviceManage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheric systemsMonitor system performance and implement necessary updates and patches according to ITILDocumentation of features and...

Implementation of Software application and support.Responsible for providing support to users on issues of Applications.Answer E-mail / phone callsPerform testing and provide resolution to users.Should be ready to work in shifts and travel.

About Us:At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary...

Job descriptionFirst Brands Group, LLCis the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals...

E- Commerce Support ExecutiveResponsibilities:1. Customer Query Management: Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product info, order status, shipping, returns, and other concerns - promptly and professionally.2. Issue Resolution: Investigate and resolve customer complaints/issues on orders, payments, refunds...