Chat+Mail+Calls Specialist

3 days ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Al Fahad Enterprises is engaged in a diverse range of businesses including Tour & Travels, Organic Products, and various other services. The company is dedicated to providing high-quality services to its customers and maintaining a standard of excellence in all its endeavors. With a focus on customer satisfaction, Al Fahad Enterprises continues to expand its portfolio of offerings to meet the evolving needs of clients.

Role Description

This is a full-time on-site role for a Chat+Mail+Calls Specialist located in Bengaluru. The Chat+Mail+Calls Specialist will be responsible for handling customer inquiries and support requests through chat, email, and phone calls. The specialist will also manage logistics coordination, assist with email marketing campaigns, and provide necessary training to new team members. Key daily tasks include responding to customer queries, resolving issues, and ensuring a high level of customer satisfaction.

Qualifications

  • Strong Communication and Customer Service skills
  • Experience in Logistics Management
  • Knowledge of Email Marketing strategies
  • Ability to provide Training to team members
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Flexibility to work in a dynamic and fast-paced environment

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