Manager - Performance and Planning

DepartmentPerformance and Planning

Reports To Associate Director - Performance and Planning

Level Level 5

About your team

Youll join a dynamic team driving workforce and capacity planning across ISS, enabling smarter headcount, budget, and performance decisions that shape operational efficiency and strategic transformation.

About your role

As part of the Performance and Planning team, you will be responsible for owning and delivering the Workforce Optimisation capability set. This includes gathering requirements for creating and maintaining capacity planning and optimisation, performance analysis, and interactive data visualisations. We are looking for an individual with a strong passion for data who can use their exceptional consultative, interpersonal, and critical thinking skills to join our team. This position offers significant opportunities and directly contributes to providing insights to ISS leadership, enabling them to make data-driven decisions for both running and changing business initiatives.

About you

Key Responsibilities

• Lead the development of the Active Ops (Workforce Optimisation) tool and act as a stakeholder for the workforce/capacity planning capability for GPS.
• Support the headcount and budget process while consistently seeking opportunities to make savings and drive for lower costs.
• Deliver, track, report, and embed the workforce optimisation tool rollout with a deliberate focus on change management principles, ensuring adoption and minimising resistance among our people.
• Grow and develop the capabilities set that the WFO tool delivers, which may include further business area rollouts, process improvement, and cross-functional operating model design, all highlighted through the tools capability set.
• Measure and track the benefits created by the implementation of the tool and its capabilities throughout its lifecycle through the Benefit Realisation BOA process.
• Support the organisation during operating model transformation/organisation design and drive the use of the team's capabilities.
• Drive organisational and cultural change through data leadership, coaching leaders, and maximising our team's potential.
• Utilise people data, analytics, and insights to enable and inform the organisation's transformation.
• Support the maintenance and execution of the Benefit Realisation Framework, ensuring that all change delivery teams utilise the WFO tool to complete their analysis and realisation efforts.
• Measure progress against capacity plans from improvement projects against the GPS capacity plan and forecast, working closely with the business unit managers to define impact analysis and forecasting.
• Deliver proactive and effective communication related to improvement initiatives.
• Build and maintain the teams delivery roadmap to drive the planning and performance capability across GPS.

Required Experience and Qualifications

• Proven project management experience within multiple business units, with a focus on change management.
• Essential experience in long-term or short-term business planning.
• Required expertise in forecasting, data modelling and PMO experience.
• Experience in developing and managing large data models, working with Data Lake integration.
• Strong Proficiency in SQL.
• Experience in setting and measuring key performance indicators and driving results through them.
• Ability to produce regular management information for a wide range of stakeholders.
• Ability to drive cultural change in resistant areas.
• Experience in creating and maintaining forecast models based on a range of commercial assumptions.
• High level of competence with analytics tools such as Power BI or Tableau.
• Experience in employing Lean Six Sigma tools and providing advice in the Measurement and Analysis of projects to ensure maximum benefit realisation and data capture.
• Proven ability to identify efficiencies across multiple business models.