Service Improvement Lead

2 days ago

Noida, Uttar Pradesh, India Ericsson Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Join our Team
About this opportunity:
Ericsson, a global leader in communications technology, is seeking a Service Improvement Lead to enhance our service delivery. In this role, you'll oversee service lifecycles, ensuring consistent performance optimization and continuous evolution. This customer-facing role provides crucial support to our Service Ownership, bridging the gap between internal teams and our Service Delivery Units (SDUs).

What you will do:

  • Menace and enhance the entire service lifecycle effectively to ensure the highest standard of service delivery.
  • Guarantee end-to-end customer experience alongside the Service Owner, promoting constant evolution and optimization.
  • Implement Machine learning (ML), Artificial Intelligence (AI), and data analytics activities across the service to optimize resources, applications and infrastructure.
  • Oversee measurement and reporting aspects, including KPIs, SKPIs, SLAs/WLAs in compliance with commercial contracts.
  • Implement a Service Improvement plan, coordinating with Ericsson Service Delivery Units (SDU), the client, and relevant ASPs.
  • Support Service Operations Governance, internal and customer-focused, with a keen eye on Service Performance.

The skills you bring:

  • Ericsson Operations Engine - Mode Of Operations.
  • Overall understanding of Automation?.
  • Operational Excellence.
  • Service Quality.
  • Operational-Level Agreement.
  • Efficiency Improvement in Service Delivery.
  • Program/Project Finance Management.
  • Service Delivery Models and Strategy.
  • Business Requirements.
  • Performance Reporting.
  • Data Analytics.
  • Work Level Agreement (WLA) and Service Level Agreement (SLA).
  • Customer Experience.
  • Continuous Improvement Process.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
India (IN) || Noida

Req ID:
770217

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