Customer Relationship Executive

4 weeks ago

Noida, Uttar Pradesh, India SSSi Tutoring Service Full time

​The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

1. Lead Nurturing & Engagement:

  • Engage with potential leads to build rapport and create interest in our services.
  • Maintain regular follow-ups to ensure sustained interest and improved conversion rates.

2. Contact Information Acquisition:

  • Develop innovative and ethical strategies to obtain phone numbers of friends, acquaintances, and professional connections.
  • Reach out to prospective clients via calls, emails, or other communication channels.
  • Present the company's services clearly and compellingly, highlighting key benefits and value propositions.
  • Address initial client queries and provide relevant information to generate interest.

3. Email Collection & Database Management:

  • Gather and organize email addresses of potential prospects to support the sales outreach process.
  • Ensure the collected data is accurate, relevant, and updated in the CRM system.

4. Social Media Outreach & Client Engagement:

  • Connect with existing clients on social media platforms to strengthen relationships and explore potential referrals.
  • Introduce and pitch our services to mutual connections, effectively expanding our network.

5. Prospect Identification & Data Collection:

  • Conduct research to identify potential leads across various channels.
  • Build and maintain a database of prospective clients to support business development initiatives.

6. Database Management & Outreach:

  • Access and review the received database to identify potential clients.
  • Ensure proper documentation and organization of client information before initiating contact.

7. Lead Qualification & Handover:

  • Assess client interest and eligibility based on predefined criteria.
  • Document key client details and discussion outcomes.
  • Transfer qualified leads to the sales team for further follow-up and conversion.

8. Collaboration & Reporting:

  • Maintain seamless communication with the sales team to ensure smooth lead handover.
  • Provide regular reports on outreach activities, client responses, and lead status.

9. Continuous Improvement:

  • Gather client feedback during initial interactions to improve pitch effectiveness.
  • Suggest process improvements to enhance lead conversion rates.

Qualifications

  • Strong communication and networking abilities.
  • Ability to think creatively and strategically for lead generation.
  • Proficiency in using social media platforms for professional outreach.
  • Basic understanding of CRM systems and data management.
  • Self-motivated with a results-driven approach.

​

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