Shared Services Lead

1 day ago

Noida, Uttar Pradesh, India Enkel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description - Admin Lead / Shared Services Lead

About Us:

Enkel is disrupting the delivery of accounting services through the use of transformational cloud-based accounting technology. Today, we provide managed accounting and reporting services to over 300 Canadian businesses and not-for-profit organizations.

We are committed to helping our clients build better organizations by providing them with quality, tech-enabled accounting services. Clients have appreciated our focus on customer satisfaction, disciplined process, and technological capabilities demonstrated for more than 7+ years now.

Enkel is a Canadian company with offices in Canada and India. Enkels core team comes from the Finance, Outsourcing and Corporate world. We are growing fast, we embrace continuous learning, aiming not just to meet industry standards but to redefine them. Fuelled by a passion for exceeding client expectations, we navigate the dynamic business landscape with agility and innovation, ensuring a harmonious blend of professional achievement and personal well-being.

We are looking for energetic and driven accounting professionals who work well in a dynamic team environment. If you are self-driven, able to work independently as well as part of a team, and love setting high quality and service standards for international customers, this would be a great opportunity for you. Join our journey to shape the future of accounting services by visiting our website

Designation: Admin Lead/ Shared Services Lead

Relevant Industry Experience: 3 to 5 years

Working Model: Work from Office for 5 days in Flexi hours

Flexi Hours: 6 hours work from office, between 10.00am to 5.00pm and remaining hours work from home. Total 8 hours work utilization needs to be shown.

Role and Responsibilities:

  • Handle escalation related to support tickets
  • Managing workload and delivery schedule for the junior admin resources

  • Ensuring following activities are done accurately and within SLA by the team

  • Manage client and team member accounts and access on various cloud services and tools such as QBO, Xero, Dext, Plooto, Hubdoc, Expensify, G Suite, Karbon etc.

  • Coordinate with support teams to resolve issues for the above as required
  • Provide Onboarding and enrollment support to new team members and Customers
  • Communicate changes and updates for tools to team members
  • Data extraction (time sheet data, project billing data etc.) from various tools for Weekly/Monthly Reporting
  • Monitoring admin mailbox and perform necessary action
  • Create and maintain process documentation and checklists
  • Participate in client kick-off calls, take handover of the client's existing technology stack
  • lead and mentor the admin team, resources, and identify these training needs and managers' utilisation.
  • Prepare and share the penode dashboard, status reports, and track deliverables
  • Provide technical leadership and issue resolution

Educational Qualification:

  • Post Graduate / MBA - Any Specialization

Required Skills:

  • Very strong written & communication skills, works well with a team, good with tight & strict deadlines and easily adjusts to shifting priorities
  • Advanced skills in Microsoft Excel and Google Sheets spreadsheet software including the use of complex formulas such as VLookup, Charting, simple macros, etc.
  • Strong Process orientation
  • Min 2 years of experience as Team Lead.

Perks and Benefits:

  • Medical Insurance
  • Organizational funded training and certificates

  • Shared Services Coordinator

    1 day ago

    Noida, Uttar Pradesh, India Zones Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Assc Analytics

    1 week ago

    Noida, Uttar Pradesh, India Moodys Shared Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Skills and Competencies3 + years of professional programming experience with .NET, C#, SQL and a proven track record of on-time deliveryProficiency in .NET framework, C#, and SQL developmentExperience working with ASP.NET Core and MVC architectureFamiliarity with RESTful API design and integrationUnderstanding of front-end technologies such as JavaScript,...

  • Sales Officer/ Senior Sales Officer

    1 day ago

    Noida, Uttar Pradesh, India Baroda Global Shared Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Start your work life with an exciting opportunity at #GreatPlaceToWork (September' 1 to October'25) company.Baroda Global Shared Services Ltd, a wholly-owned subsidiary of Bank of Baroda, is hiring resources in below profile: Role- Sales Officer/ Senior Sales Officer Department - Home Loan (Retail Sales) Location- Noida/Ghaziabad Uttar Pradesh Qualification-...

  • Client Servicing Lead

    1 week ago

    Greater Noida, Uttar Pradesh, India Golden Opportunities Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Lead and manage the Shared Service Centre team, ensuring smooth day-to-day operations Oversee, onboarding, compliance, and lifecycle management for contingent workforce clientsManage recognition initiatives that highlight outstanding performance and contributions, creating a culture of appreciation and recognition through regular reward programs,...

  • Team Lead

    3 days ago

    Noida, Uttar Pradesh, India Planedway Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Healthcare Operations ("Voice" Patient care services)Key Responsibilities:Lead, mentor, and motivate a team of executives to consistently achieve individual and team targets.Oversee the day-to-day operations of the inside sales team, ensuring productivity and efficiency.Set clear KPIs and monitor performance metrics to drive continuous improvement.Conduct...

  • Customer Services Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Barco Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Main accountabilities: 1.    Responsible for Creating Leads to Order & Order to Cash. Complete end to end Process for Lead to Order and Cash process via Service sales in the Region.2.    Communicate customer timely on Annual Maintenance Programme for customer.3.    Communicate customer timely on FFF Product of Installed Model so that customer can use...

  • Principal Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Services, LLC Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    he Sr Tech Lead is a technical expert responsible for ensuring high availability of a suite of applications in the production environment. You will participate/lead technical discussions and prioritize work streams during the service restoration process. You will lead root cause analysis, assess potential solutions and work with application and...

  • Principal Lead Batch Scheduling

    1 week ago

    Noida, Uttar Pradesh, India Ameriprise Financial Services, LLC Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking a highly experienced Scheduling Operations Specialist with over 10 years of hands-on expertise in enterprise batch operations. This role is critical to ensuring the success of business-critical applications through proactive support, incident resolution, and continuous improvement of scheduling environments using tools like Tidal,...

  • Process Lead- People Support Services

    5 days ago

    Noida, Uttar Pradesh, India Thales Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Location: Noida Berger Tower, IndiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's...

  • Service Improvement Lead

    1 day ago

    Noida, Uttar Pradesh, India Ericsson Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join our TeamAbout this opportunity:Ericsson, a global leader in communications technology, is seeking a Service Improvement Lead to enhance our service delivery. In this role, you'll oversee service lifecycles, ensuring consistent performance optimization and continuous evolution. This customer-facing role provides crucial support to our Service Ownership,...