Application Support Engineer

13 hours ago

Hyderabad, Telangana, India Enviri Corporation Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Company Description

Enviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.

About Enviri GSC

Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries

Job Description

As an Application Support Engineer, you will be responsible for ensuring the smooth operation and reliability of enterprise-level applications, with a primary focus on supporting the Kronos payroll application. Your role involves troubleshooting application issues, resolving ServiceNow and mailbox tickets promptly, and collaborating with cross-functional teams to maintain high system availability and performance. While the focus is on application support, you will also contribute to quality assurance activities such as validating fixes and performing regression checks when necessary.

Key Responsibilities:

Application Support & Incident Management:

  • Provide technical support for enterprise-level application systems, ensuring minimal downtime and quick resolution of issues.
  • Monitor and respond to ServiceNow and mailbox tickets, prioritizing and resolving them within agreed SLAs.
  • Diagnose and troubleshoot application errors, escalating critical issues to senior engineers when required.
  • Collaborate with infrastructure, development, and product teams to resolve complex technical problems.
  • Maintain detailed documentation of incidents, resolutions, and root cause analyses.

Root Cause Analysis & Continuous Improvement:

  • Investigate recurring issues and work with development teams to implement permanent fixes.
  • Identify opportunities for process improvements to enhance support efficiency.

Client & Internal Support:

  • Provide front-end support to clients and internal teams, ensuring clear communication and timely updates.
  • Assist in onboarding and training sessions for new users or teams on application functionality.

Quality Assurance (Additional Responsibility):

  • Execute manual tests to validate the functionality, performance, security, and usability of web applications.
  • Perform regression testing to ensure that new features and enhancements do not adversely affect existing functionality.
Qualifications

Qualifications:

  • Proven experience in application support or a similar technical support role.
  • Strong troubleshooting and problem-solving skills for web-based and enterprise applications.
  • Familiarity with ticketing systems (e.g., ServiceNow) and incident management processes.
  • Basic understanding of QA principles and ability to execute test cases when required.
  • Excellent communication and collaboration skills to work effectively across teams.
  • Relevant certifications (e.g., ITIL, Application Support, or ISTQB as a plus).
Additional Information

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

  • Application Support Engineer

    3 days ago

    Hyderabad, Telangana, India Apple Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire...

  • Application Support Engineer

    23 hours ago

    Hyderabad, Telangana, India Enviri Corporation Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionEnviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill,...

  • Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Aequor Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role Application Support EngineerShift – Rotational ( Night/Afternoon shifts)Location - WFHExperience with software support or software developmentProven experience as a team playerExperience with Agile software developmentExperienced with Application supportEffective communication skillsExperience in a drug discovery or scientific research setting...

  • Application Support Engineer

    6 days ago

    Hyderabad, Telangana, India Coforge Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    8+ years of experience in application maintenance and support, with a focus on data-driven systems.Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective.Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements....

  • Application Support Engineer

    14 hours ago

    Hyderabad, Telangana, India Decisions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results,...

  • Application Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India, Telangana Coforge Full time

    Role: Application Support EngineerKey Skills: Data Application Support, SQL & ETLExperience: 7 - 10 yearsLocation: HyderabadWe at Coforge are hiring Application Support Engineers with the following skillset:7+ years of experience in Application Maintenance & Support, with a focus on data-driven systems.Experience of managing Cloud Data based applications...

  • Application Support Engineer

    5 days ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that...

  • Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Quality Kiosk Software Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Application Support Engineer SkillAPM Job Description> Specialized in troubleshooting, diagnosing and fixing IBM InfoSphere Optim problem for enterprise customer.2> Work with Data Archiving, Purging and Restoration process, test data management and privacy components to ensure efficient and secure data handling.3> Review diagnostic data interprets logs and...

  • Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India DTCC Candidate Experience Site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Application Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India, Telangana Coforge Full time

    8+ years of experience in application maintenance and support, with a focus on data-driven systems.Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective. Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements....