Application Support Engineer

11 hours ago

Hyderabad, Telangana, India Decisions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.

As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.

Responsibilities

  • Customer Issue Resolution:

  • Take ownership of customer-reported issues and see them through to resolution

  • Research, diagnose, troubleshoot, and identify solutions for customer problems
  • Follow standard procedures for escalating unresolved issues to the appropriate internal teams

  • Feedback and Documentation:

  • Provide prompt and accurate responses to customers

  • Ensure proper recording and closure of all reported issues

  • Document knowledge in the form of tech notes and articles for a knowledge base

  • Internal Collaboration:

  • Follow Service Level Agreements (SLA) for issues, especially concerning severity

  • Collaborate with internal teams for issue resolution

Requirements

  • Technical Experience:
  • Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service
  • Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments
  • Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks
  • Development Skills:
  • Proficiency in programming languages such as C#, Java, or JavaScript
  • Track record of delivering high-quality code
  • Considerable experience dealing with SQL servers
  • Business Process Automation (BPA):
  • Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization
  • Certifications:
  • Certification in BPM/RPA software is a plus
  • Troubleshooting and Communication:
  • Strong troubleshooting skills and the ability to work on multiple issues simultaneously
  • Exceptional communication and collaboration skills
  • Ability to lead and mentor technical teams
  • Customer Support Attitude:
  • Passion for supporting customers
  • Willingness to provide as much help as possible and follow up with customers

  • Availability:

  • Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment

  • Availability and willingness to step in when needed, including weekends

  • Background:

  • Not from a technical support background that involves simply logging tickets or coordinating between groups

  • The role requires active problem-solving and technical engagement

  • Application Support Engineer

    2 days ago

    Hyderabad, Telangana, India Apple Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire...

  • Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Aequor Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role Application Support EngineerShift – Rotational ( Night/Afternoon shifts)Location - WFHExperience with software support or software developmentProven experience as a team playerExperience with Agile software developmentExperienced with Application supportEffective communication skillsExperience in a drug discovery or scientific research setting...

  • Application Support Engineer

    6 days ago

    Hyderabad, Telangana, India Coforge Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    8+ years of experience in application maintenance and support, with a focus on data-driven systems.Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective.Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements....

  • Application Support Engineer

    3 days ago

    Hyderabad, Telangana, India, Telangana Coforge Full time

    Role: Application Support EngineerKey Skills: Data Application Support, SQL & ETLExperience: 7 - 10 yearsLocation: HyderabadWe at Coforge are hiring Application Support Engineers with the following skillset:7+ years of experience in Application Maintenance & Support, with a focus on data-driven systems.Experience of managing Cloud Data based applications...

  • Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Quality Kiosk Software Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Application Support Engineer SkillAPM Job Description> Specialized in troubleshooting, diagnosing and fixing IBM InfoSphere Optim problem for enterprise customer.2> Work with Data Archiving, Purging and Restoration process, test data management and privacy components to ensure efficient and secure data handling.3> Review diagnostic data interprets logs and...

  • Application Support Engineer

    3 days ago

    Hyderabad, Telangana, India, Telangana Coforge Full time

    8+ years of experience in application maintenance and support, with a focus on data-driven systems.Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective. Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements....

  • L3 Application Support Engineer

    20 hours ago

    Hyderabad, Telangana, India Healthfirst Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role:Application Support Engineer (Java, AWS)Total experience Req: 4-8 Years onlyNote: Require hands onJava codingexperience withAWSknowledge and should have strong communication skills, .Location: Hyderabad (Preferring localities)Notice Period: Immediate to 10 days only.Interested please reach me out Company Description:Healthfirst Technologies is a...

  • Application Support Engineer

    6 days ago

    Hyderabad, Telangana, India VLaunchU Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Job Title:Application Support Engineer (Tier 2) – Infra & Tier 2 SupportLocation:Hyderabad / Bangalore / ChennaiExperience:4+ yearsBudget:Up to 15 LPARole & Responsibilities:Develop, maintain, and execute advanced SQL queries and shell scripts to automate recurring database clean-ups, system maintenance, and workaround processes.Utilize cloud-based...

  • Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Olive Crypto Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole & Responsibilities:Configure, monitor & maintain applications 24/7 on rotational basisPerformance analysis of the functionality of applications and suggest significant improvements.Offer software application testing and support.Debug and analysing the root causes of application errors.Maintain comprehensive documentation of monitoring...

  • Application Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India, Telangana CorroHealth Full time

    Application/Technical Support Engineer Experience: 3-7 yearsLocation: Hyderabad | Chennai | Coimbatore Immediate Joiners only Job RequirementsVery strong customer service and communication skillsExperience in providing advanced technical support in a customer facing role.Strong troubleshooting skills and in-depth knowledge of Microsoft technologiesExperience...