Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

 

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:

• Analysis of Applications Systems in order to prevent incidents from recurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and escalate as needed
• Gather requested documentation in support of ongoing audits requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better visibility into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field. 
• 5 – 8 years of proven experience in application packaging and development for macOS. 
• Strong knowledge of Microsoft Intune and its application deployment capabilities. 
• Proficiency in using PSAppToolkit for application packaging. 
• Experience with other scripting languages such as Bash or PowerShell. 
• Expertise in Jamf Composer for macOS application packaging and management. 
• Experience with Microsoft App V and MSIX for application packaging. 
• Excellent problem-solving skills and attention to detail. 
• Strong communication and collaboration skills. 
• Ability to work independently and manage multiple tasks simultaneously. 

Talents Needed for Success:

• Package and deploy applications for macOS using industry-standard tools and techniques. 
• Knowledge in On Prem and Azure Active Directory 
• Manage application deployment and updates through Microsoft Intune (OnPrem and Azure AD). 
• Utilize PSAppToolkit for efficient application packaging and deployment. 
• Leverage Jamf Composer for macOS application packaging and management. 
• Implement and manage application packaging using Microsoft App V and MSIX. 
• Troubleshoot and resolve issues related to application packaging and deployment. 
• Collaborate with IT and development teams to ensure applications meet organizational standards and requirements. 
• Document packaging processes and maintain accurate records of application versions and configurations. 
• Provide support and training end-users and IT staff on application deployment and usage. 

 Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.