AM/DM/ Manager

10 hours ago

Gurgaon, Haryana, India Shapoorji Pallonji Real Estate Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Operational

  • To contribute to the overall standardization of data, formats and MIS
  • To conceptualize & identify opportunities to create and implement customer delight
  • Managing site visits and walk -ins during property exhibition.
  • Managing web site and walk in enquiries.
  • Follow up of all walk-in prospects and exhibition prospects and converting them to clients.
  • To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product.
  • Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers.
  • Monitoring the invoices as per the site progress.
  • Management of receivables, Coordination with accounts for tracking weekly and monthly collections.
  • Completing formalities related to agreement and payment disbursement, Verifying agreements for registration.
  • Tie up with HFIs concerning the new schemes, rate of interest, and follow up for clients loan disbursement.
  • Formulating budgets, MIS reports, bookings and cancellations.
  • Updation of data in ERP/ SAP (Sales Module).
  • Co-ordination with the execution team, facility team for units to be ready for handing over possession.
  • Inspecting of flats before handing over possession.
  • To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
  • To monitor sales collections and ensure regular follow-up & sending demand notices for the same – to red flag issues
  • To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
  • To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed
  • To ensure data entry and detailed filing of all documents received
  • To ensure prompt dispatch of receipts for customer payments/ documents received
  • To lead and implement 'customer delight' initiatives – e.g. welcome kits for new customers
  • To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues

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