L1 Support Engineer CNOC

A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Technology Services (HTS)
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions.

Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity's needs
Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
Empower companies to create new digital business models, enter new markets, and improve customer experiences

CNOC and SOC Technician - Level I - Bangalore, India

Joyent powers leading mobile and digital experiences. 
Our technology provides core infrastructure for Samsung and Samsung partner applications that scale to billions of clients.
 
We're looking for a Customer Network Operations Center (CNOC) & SOC Technician to join our team in an office-based environment in Bangalore, India, to provide front-line monitoring and triage support for application, server, network performance and security events. This hybrid role involves real-time alert handling, basic incident investigation, and escalation to L2 teams. The ideal candidate will have a strong grasp of os/networking fundamentals, a keen eye for security anomalies, and a passion for problem-solving in high-stakes environments. These team members will provide 24x7x365 operational support for Joyent's global networks.

We're seeking candidates who are technically skilled, highly motivated to learn and grow, and effective communicators—capable of working collaboratively with internal teams, external vendors, and customers when necessary. The ideal candidate thrives in a dynamic, fast-paced, and technically complex environment, and brings a strong sense of adaptability and professionalism to their work.
  
Responsibilities
●    Monitor cloud infrastructure, including compute and storage systems, to ensure availability and performance.
●    Detect, classify, and respond to events related to network and compute systems in real time.
●    Actively participate in Incident Management, as well as Problem and Change Management processes.
●    Work within a 24x7x365 shift rotation in an on-site environment, with flexibility to provide additional coverage as needed.
●    Deliver Level 1 support for server and network-related issues, escalating according to established procedures.
●    Accurately follow Standard Operating Procedures (SOPs) and utilize knowledge base articles to resolve incidents and complete tasks.
●    Perform additional duties as assigned by leadership to support operational needs.
 
Required Qualifications

●    1+ year of experience in system administration, Security Operations Center (SOC), or Network Operations Center (NOC) roles, with evidence of progressively increasing responsibilities.
●    A strong sense of intellectual curiosity and a genuine desire to learn and grow in the field of cloud infrastructure and operations.
●    A self-motivated, proactive attitude with the drive to gain hands-on experience in advanced cloud computing technologies.
●    Willingness and availability to work in a 24x7x365 shift-based environment within an on-site NOC/SOC facility.
●    Solid understanding of incident handling processes for IT infrastructure issues.
●    Foundational knowledge of networking concepts and familiarity with basic switch commands.
●    Demonstrated analytical thinking, with effective troubleshooting and problem-solving skills.
●    Working familiarity with Linux operating systems, especially for basic administrative tasks and command-line operations.
●    Hands-on experience conducting SOP based actions on system and network in high-availability or production data center environments.
●    Exposure to health and performance monitoring tools such as OpenNMS, Nagios, or Grafana.
●    Experience using IT ticketing systems (e.g., ServiceNow, Jira) for incident tracking and workflow management.
●    Strong interpersonal and communication skills, with the ability to collaborate across teams and provide clear status updates.
●    Comfortable following Standard Operating Procedures (SOPs) for routine and emergency operational tasks.
●    This position is located in Bangalore, India

Additional Competencies

●    Experience with automation scripting, particularly using Python or Bash, is highly desirable.
●    Possession of a Security+ certification is a strong advantage.
●    Prior hands-on experience with server, network, and security operations is preferred.
●    Familiarity with both on-premises and cloud infrastructure environments (e.g., AWS, Azure, GCP).
●    Exposure to containerization technologies such as Docker or Kubernetes.
●    Recent graduates in relevant fields (e.g., Information Technology, Cybersecurity, Computer Science) are encouraged to apply.
●    Proficiency in the Korean language is considered a plus.

What We Offer

Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.).
Professional development opportunities through HARMAN University's business and leadership academies.
An inclusive and diverse work environment that fosters and encourages professional and personal development.
"Be Brilliant" employee recognition and rewards program.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today
 

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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