Genesys Cloud

About NCR CorporationNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology,...

Job DescriptionManager / Senior Manager Genesys Contact Center (BPO – Banking Clients)Position OverviewThe Manager / Senior Manager – Genesys Contact Center, will lead the management, optimization, and delivery of the Genesys 8.5 platform supporting multiple banking and financial services clients. The role demands a blend of technical depth, client...

Greetings of the dayWe are HiringLocation: RemoteYears of experience: 8+ YearsJob Summary: The Manager/Senior Manager - Technology will be responsible for overseeing the implementation of contact center solutions, developing and integrating Generative AI (GenAI) technologies, and writing code modules. The ideal candidate will have a strong background in...

Why this job matters The role holder is required to effectively handle the delivery and support of IPT solutions for the IPT Global Hub.Within Service Delivery, he/she will take ownership to handle the delivery of large volume for higher complexity solutions for the unit. He/she enables solutions to be delivered at maximum efficiency and profit through...

Note : Candidate from Mumbai location only can apply.Please apply those who have experience into telecom network engineer into call center.NP should be 15-immediate joiner only can apply.Job Description: Telecom Network Engineer – Call Center OperationsPosition:Telecom Network EngineerDepartment:Technical / IT InfrastructureLocation:MumbaiEmployment...

About the RoleWe are looking for an experienced AI Engineer with deep expertise in voice technologies to design, develop, and deploy next-generation voice-driven applications. This role involves working on speech recognition, voice synthesis, and conversational AI systems, integrating them into enterprise applications, and enhancing user interactions through...

International Customer Service RepresentativeIndustry: Customer Experience & Business Process Outsourcing (BPO) — International Voice and Multichannel Customer Support. We operate in a fast-paced on-site contact centre environment delivering high-quality customer experiences for global clients across voice, email, and chat channels. This role is based in...

Position:Senior Manager/Chief Manager - Center IT & Dialer OperationsLocation:Dadar, MumbaiWork Mode:Work from OfficeExperience:15+ yearsRole OverviewWe are hiring for our client who is into Corporate wellness services. They are looking for an experienced professional to lead the IT and Dialer Management function for the call center operations. The ideal...

Description :- Urgent Hiring : Data Engineer Genesys International Corporation Ltd- Location : SEEPZ, Andheri (E), Mumbai (Work from Office)- Experience : 2 to 8 Years- Company : Genesys International Corporation Ltd- Position : Data EngineerJob Responsibilities :- Assist in designing, executing, and improving complex data integration processes.- Support in...

Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking...

10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong...

**Job Title: OEM Cloud System Architect** **Job Summary**: He will design solution, develop, and implement it for customer’s instances. He will be responsible to provide design documents e. g. Engineering plan, HLD, LLD. He will be a team member working in collaboration with cross functional teams for services launch / rollout, customer onboarding for...

Experience in design and development of third party (backend) integration, and should be able to implement the new cartridge for new vendors with SOAP or Rest API calls - Good understanding of object oriented programming, deep understanding of the deployment considerations specific to SaaS based cloud server. - Good knowledge on all Business Manager...

Experience in design and development of third party (backend) integration, and should be able to implement the new cartridge for new vendors with SOAP or Rest API calls - Good understanding of object oriented programming, deep understanding of the deployment considerations specific to SaaS based cloud server. - Good knowledge on all Business Manager...

Job Description Description We are seeking a highly experienced DevOps Architect-SECURITY,COMPLIANCE&INFRASTRUCTURE OPTIMIZATION 3 YRS IN ARCHITECTURE ROLES to lead our efforts in automating and streamlining our operations and processes. The ideal candidate will possess extensive experience in cloud architecture, CI/CD processes, and infrastructure...

• Design and own the technical solution for pursuits • Become a trusted advisor to clients during pursuits and guide them in solution discovery and buy in the process. • Demonstrate or present cloud solutions for enterprise-level clients during the pre-sales process, across a variety of platforms (Cisco, inContact, AWS, Genesys, Five9,...) and...

We are Hiring BIM Coordinator / MEP Engineer GENESIS INFOSERVE PVT. LTD. is an IT company with its head office in Mumbai and regional offices in Delhi and Pune. Genesis has been one of the top-performing resellers of Design software in Mumbai and nearby territories since 1999. We are also into IT solutions and services. An Authorized partner for the...