Genesys Cloud Developer

3 days ago

Mumbai, India Tata Consultancy Services Full time

Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions. Role Scope / Deliverables: • Design, develop, and implement Genesys Cloud solutions to meet business requirements. • Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. • Integrate Genesys Cloud with other systems and platforms as needed. • Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. • Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. • Provide ongoing support and maintenance for existing Genesys Cloud applications. • Stay up to date with the latest Genesys Cloud features, updates, and best practices. • Document technical specifications, configurations, and procedures. • Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. • Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. • Lead and participate in code reviews to maintain high standards of code quality and performance. • Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. • Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. • Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. • Participate in disaster recovery planning and testing to ensure business continuity. • Conduct regular system audits and implement necessary changes to enhance security and compliance. • Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. • Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. • Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives

  • Genesys Cloud Developer

    6 days ago

    Mumbai, India Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Genesys - Data Engineer - GIS

    3 weeks ago

    Mumbai, India Genesys Full time

    Description :- Urgent Hiring : Data Engineer Genesys International Corporation Ltd- Location : SEEPZ, Andheri (E), Mumbai (Work from Office)- Experience : 2 to 8 Years- Company : Genesys International Corporation Ltd- Position : Data EngineerJob Responsibilities :- Assist in designing, executing, and improving complex data integration processes.- Support in...

  • Genesys Developer

    2 weeks ago

    Mumbai, India Wings Global Services Full time

    10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong...

  • Genesys - Data Analyst - GIS

    3 weeks ago

    Mumbai, India Genesys Full time

    Description :Job Description :We are looking for an experienced Data Analyst GIS to join our dynamic team. The candidate should have hands-on experience with FME, ArcGIS, SQL, Python, and QGIS, along with a strong understanding of geospatial data integration and analysis.Urgent Hiring | Data Analyst GISCompany : Genesys International Corporation Ltd.Location...

  • Genesys Cloud

    7 days ago

    Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Preferred candidate profileHands-on experience on Call Center on premises and cloud-based solutions such as, Nice Engage (Primary), Avaya (CM, CMS, AES, MG G-450), GENESYS Cloud.Good debugging and analytical skills where the primary objective would be resolutions of the critical environmental issues.Must be able to explain technical detail and provide...

  • Voice Engineer- Genesys

    7 days ago

    Mumbai, Maharashtra, India NCR Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About NCR CorporationNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology,...

  • Odoo Developer

    20 hours ago

    Mumbai, Mumbai Suburban, Navi Mumbai, India Genesys International Corporation Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    We have an Urgent #hiring for a Odoo Developer at Genesys International Corporation Ltd (Work from Office) SEEPZ, Andheri (E) Mumbai.Experience : 3 To 5 years Budget : 10 LPAJob Responsibilities:Design, develop, and customize Odoo modules to meet specific business requirements using Python and Odoo framework.Modify and extend Odoo views (forms, lists,...

  • Oem Cloud System Architect

    6 days ago

    Mumbai, Maharashtra, India Ishan Technologies Full time

    **Job Title: OEM Cloud System Architect** **Job Summary**: He will design solution, develop, and implement it for customer’s instances. He will be responsible to provide design documents e. g. Engineering plan, HLD, LLD. He will be a team member working in collaboration with cross functional teams for services launch / rollout, customer onboarding for...

  • Trade Service

    4 days ago

    Mumbai, India Citi Full time

    **Job Purpose**: The role is a specialist in Trade products who works Technology partners and the Trade operations team. The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to...

  • Oracle Cloud Executive

    2 weeks ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:As an Oracle Cloud Executive, you will design, deploy, and manage cloud infrastructure using Oracle Cloud Infrastructure (OCI). You will work closely with developers, architects, and business teams to ensure the scalability, security,...