Oem Cloud System Architect

1 week ago

Mumbai Maharashtra, India Ishan Technologies Full time

**Job Title: OEM Cloud System Architect**

**Job Summary**:
He will design solution, develop, and implement it for customer’s instances. He will be responsible to provide design documents e. g. Engineering plan, HLD, LLD. He will be a team member working in collaboration with cross functional teams for services launch / rollout, customer onboarding for revenue growth of organization.

**Responsibilities**:

- Consult Business team for the technical requirements of the product and services for Contact center services
- Design, develop and implement high quality APIs that meet business requirements for additional capabilities, functions.
- Create comprehensive design documentation.
- Implementation of APIs/ web service integration
- Conducting the upgrade, update validations in the lab for OEM software releases.
- Configuring 3rd party CRM system like SFDC, MS Dynamics, Freshdesk, customer's proprietary CRM, by building integration services (API, URL calls, etc.) to the platforms as part of the call center platform
- Responsible for configuration of all service requests, development of new flows, data integration, capacity management.
- Trouble-shooting problems during the configuration or go-live stages of client implementations.

**Qualifications**:

- Bachelor's degree in Electronics and Telecommunications, Computer Science, Information Technology
- 4+ years of experience Genesys, Cisco, Nice CX One contact Center
- Extensive experience in trouble shooting of Contact Center Solution incident management.
- Good understanding of SBCs - Cisco CUBE, Oracle, AudioCodes
- Development experience of new features in IVR/ Routing
- experience in REST, SOAP, JSON.
- Experience in reporting, analytics of Genesys, CX One platform.

Well versed in coding with speech technologies (VXML, CCXML, GRXML, SSML, Java Script, XML, MRCP).
- Deep experience in SIP/VoIP technologies.
- Knowledge of Contact Center technologies, Automated Call Distribution, Intelligent Routing.

Certifications
- CCIE - CCVP Collaboration

Genesys Cloud Admin

Genesys cloud architect

Genesys Cloud developer

**Job Types**: Full-time, Permanent

Pay: Up to ₹1,000,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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