Customer Manager

Customer Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

About you and the role :

As a Customer Manager, your role emphasizes revenue growth and customer experience for medium to large-sized customers. This encompasses new business development, extensive territory management, proficient use of sales tools and analytics, thorough product knowledge, and relationship management. Your primary objective is to expand market share and identify new business opportunities. Responsibilities include generating leads, managing sales analytics, resolving technical issues, and providing phone support. You will oversee customer relationships, sell Dow products, and identify new opportunities within the Polyurethanes Business. You are dynamic, collaborative, growth-focused, and action-oriented. You must establish trust and foster strong relationships with stakeholders while driving market innovation to enhance customer experience. Superlative selling and negotiation skills are essential to manage relationships, understand market participants, and recognize opportunities for sales and profitability.

Responsibilities :

• Manages account portfolio and prepares and implements sales plans.
• Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
• Input information in CRM and pricing tool, providing the required documentation aligned to the Dow sales processes.
• Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
• Develops and executes sales and marketing plans delivering business goals of volume and value.
• Collects and utilizes market intelligence to shape sales/marketing plan.
• Leads and conducts negotiations and implements price changes and strategies.
• Collaborates with other functions and stakeholders to deliver CX results.
• Periodically review the customer/ distributor contracts as per the business needs

Qualifications & Experience

• Bachelor's/master's degree in chemical engineering, Chemistry, Polymers, Plastics, or equivalent.
• A minimum of 15 years' experience in Sales/Technical Sales
• Experience in Polyurethane Footwear & Flexible technology is desirable
• Fluency in English with strong written and verbal communication skills.
• Experience handling, managing, global customers.
• Experience in managing large distributors

Your Skills:

• Customer Experience (CX)
• Team player
• Account planning & Key Account Management
• Solid interpersonal and networking skills
• Strong listening, sales, and negotiation skills
• Strong organizational skills and the ability to multi-task
• Strong ability in managing internal/external stakeholders
• Excellent presentation skills

Additional note:

• Willingness to travel domestically.
• Proficiency in English, Hindi, and other local Indian languages is an added advantage.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on