
Operations Manager
3 days ago
We are seeking an experienced and detail-oriented Operations Manager to oversee the smooth and efficient functioning of our operations. While prior experience in BPO is preferred, we are looking for a candidate with strong operations management skills to drive performance, improve processes, and ensure exceptional service delivery.
Key Responsibilities:
- Oversee day-to-day operations, ensuring optimal efficiency and quality of service.
- Develop and implement strategies to improve operational performance and achieve business goals.
- Lead and manage cross-functional teams, providing guidance, support, and motivation.
- Monitor key performance indicators (KPIs) and ensure targets are met.
- Identify and resolve operational issues, driving continuous improvement initiatives.
- Collaborate with other departments to streamline processes and enhance customer satisfaction.
- Maintain adherence to company policies, industry standards, and regulations.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- 5-10 years of operations management experience; experience in BPO preferred.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
Job Types: Full-time, Permanent
Pay: ₹700, ₹800,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Application Question(s):
- What is your current/previous and expected salary?
- Are you comfortable with Mumbai, Bandra location?
- How many years of experience do you have?
- Do you have any experience in Pharma/Healthcare sector?
- Do you have any experience in FMCG Sector?
Work Location: In person
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