Operations Manager

3 days ago


Bandra, India Super Scholar Full time ₹ 7,00,000 - ₹ 8,00,000 per year

We are seeking an experienced and detail-oriented Operations Manager to oversee the smooth and efficient functioning of our operations. While prior experience in BPO is preferred, we are looking for a candidate with strong operations management skills to drive performance, improve processes, and ensure exceptional service delivery.

Key Responsibilities:

  • Oversee day-to-day operations, ensuring optimal efficiency and quality of service.
  • Develop and implement strategies to improve operational performance and achieve business goals.
  • Lead and manage cross-functional teams, providing guidance, support, and motivation.
  • Monitor key performance indicators (KPIs) and ensure targets are met.
  • Identify and resolve operational issues, driving continuous improvement initiatives.
  • Collaborate with other departments to streamline processes and enhance customer satisfaction.
  • Maintain adherence to company policies, industry standards, and regulations.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 5-10 years of operations management experience; experience in BPO preferred.
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and meet deadlines.

Job Types: Full-time, Permanent

Pay: ₹700, ₹800,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • Morning shift

Application Question(s):

  • What is your current/previous and expected salary?
  • Are you comfortable with Mumbai, Bandra location?
  • How many years of experience do you have?
  • Do you have any experience in Pharma/Healthcare sector?
  • Do you have any experience in FMCG Sector?

Work Location: In person


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