Operations Manager

2 weeks ago

Bandra Mumbai Maharashtra, India Mami Bombay Full time ₹ 17,000 - ₹ 23,000 per year

About Us

We are a growing italian dessert brand in Mumbai, known for our authentic Italian tiramisu. As a premium delivery-only brand, we bring indulgent desserts directly to our customers' homes, ensuring every order reflects the same quality and elegance as a fine café experience.

Role Overview

The Operations Manager will oversee the brand's end-to-end delivery operations, with a strong focus on vendor management, inventory tracking, packaging, and rider coordination. This is a hands-on role requiring excellent organizational skills, problem-solving abilities, and the capacity to streamline processes for efficiency and premium service quality.

Key Responsibilities

Vendor & Supplier Management

  • Interact and negotiate with vendors for premium ingredient sourcing.
  • Scout and onboard reliable suppliers to maintain consistent quality.
  • Build and manage vendor relationships for smooth and timely supplies.

Inventory & Deliveries

  • Track and manage daily inventory with accurate records.
  • Prepare supplies for the next day's operations.
  • Handle and dispatch products to riders, ensuring orders go out on time and in perfect condition.
  • Monitor stock usage to reduce wastage and manage costs effectively.

Packaging & Order Preparation

  • Assist with packaging and order preparation, ensuring premium presentation for delivery.
  • Supervise packaging processes for speed, accuracy, and quality.

Customer Interaction

  • Respond to customer queries and orders via phone in a professional and friendly manner.
  • Handle and resolve customer feedback promptly to maintain loyalty.

Operational Efficiency

  • Streamline and organize delivery workflows for smooth daily operations.
  • Implement SOPs for packaging, dispatch, and inventory management.
  • Coordinate between kitchen, riders, and suppliers to ensure seamless execution.

Required Skills & Qualifications

  • Bachelor's degree/diploma in Hospitality Management, Business, or related field.
  • 1–3 years of prior operations experience in F&B (delivery-focused preferred).
  • Proficient in English and Hindi (spoken and written).
  • Comfortable using Excel (basic level for inventory and reporting).
  • Strong organizational and multitasking skills.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Enthusiastic about food and passionate about the F&B industry.
  • Experience in inventory management, packaging, and vendor relations is preferred.

Job Details

  • Job Type: Full-time
  • Working Hours: Monday to Saturday
  • Salary: ₹17,000 – ₹23,000 per month (based on experience)
  • Location: Mumbai (Delivery-Only Operations, In person)
  • Growth: Endless opportunities to learn, grow, and build a long-term career with our premium dessert brand

Job Type: Full-time

Pay: ₹17, ₹23,000.00 per month

Work Location: In person

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