Senior Account Manager #2752

2 days ago

Chennai, Tamil Nadu, India CESIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year
CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth. You can learn more about us at:   Senior Account Manager
Overview:
We are looking for an experienced and strategic Senior Account Manager to lead and grow relationships with our most critical enterprise clients. In this senior-level role, you will act as a trusted advisor, overseeing client engagement, driving the successful adoption of our technology solutions, and ensuring long-term business impact. You will work cross-functionally to align our capabilities with client goals, uncover new opportunities for growth, and foster high-value partnerships. Key Responsibilities:
  • Serve as the senior relationship owner and strategic advisor for a portfolio of high-value enterprise clients.
  • Deeply understand clients' business strategies, challenges, and technical environments to deliver customized solutions that drive tangible business outcomes.
  • Lead complex onboarding processes, executive briefings, and strategic planning initiatives to ensure optimal adoption and satisfaction.
  • Act as the voice of the client internally, collaborating closely with Product, Engineering, Sales, and Customer Success to advocate for client needs and drive solution delivery.
  • Conduct executive-level performance reviews and roadmap sessions to align solutions with evolving client objectives.
  • Analyze usage data, business KPIs, and market trends to deliver proactive insights and strategic recommendations.
  • Identify and execute opportunities for account growth, including upselling, cross-selling, and expansion into new business units or geographies.
  • Partner with internal stakeholders to translate client feedback into actionable improvements in product and service offerings.
  • Stay ahead of industry trends, emerging technologies, and competitive developments to deliver thought leadership and advisory support to clients.
Qualifications:
  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA or equivalent business education is a strong plus.
  • 10+ years of experience in strategic account management, client success, or technical consulting in a technology-focused organization.
  • Proven track record managing and growing complex, multi-stakeholder enterprise relationships.
  • Deep understanding of modern enterprise IT environments, including cloud infrastructure (AWS, Azure, GCP) and digital transformation initiatives.
  • Strong executive presence, negotiation skills, and the ability to influence senior decision-makers.
  • Excellent communication, presentation, and stakeholder management capabilities.
  • Proficient in CRM systems (e.g., Salesforce, Zoho) and familiar with data-driven client engagement strategies.
  • Strategic mindset with a consultative approach and strong analytical and problem-solving skills.
  Why CES :
Flexible working hours to create a work-life balance.
Opportunity to work on advanced tools and technologies.
Global exposure to not only collaborate with the team, but also to connect with the client portfolio and build professional relationships.
Highly encouraged for any innovative ideas & thoughts and we support in executing the same.
Periodical and on-spot rewards and recognitions on your performance.
Provides a better platform for enhancing skills via many different L&D programs.
Enabling and empowering atmosphere to work along.

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