Customer Support Officer

5 days ago

Delhi University Delhi Delhi, India national college austrlaia Full time ₹ 60,00,000 - ₹ 84,00,000 per year

National college Australia is a leading educational service provider based in Australia and is looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, booking appointments for counselling, enrolment, placements etc. and generally being a helpful and positive presence in the workplace.

To be successful as an administrative assistant, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly.

Reporting to the Operations Head, the Administrative (Admin) Assistant will provide clerical and administrative support for all departmental employees, ensuring efficient day-to-day operations.

Job Responsibilities

· Handling the day-to-day tasks that arise at the workplace.

· Checking in with the team members for sharing of information.

· Contribute to team effort by accomplishing related results as needed.

· Handle sensitive information in a confidential manner.

· Answering and routing calls to the various relevant team members.

· Organize and maintain files and databases as assigned.

· Maintain contact lists.

· Manage communication including emails and phone calls.

· Manage staff appointments.

· Assist in HR process.

· Schedule/cancel appointments for meetings/counselling, enrolment, classes, and placements.

· Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.

· Communicate routine and general information to staff, visitors, students and/or public about standard services, processes, and procedures using prescribed or established guidelines.

· Performs other related duties as assigned.

Education & Experience Requirement

· 5 years of related experience. Full Training Provided.

· High School Diploma or higher or equivalent combination of education and experience.

Job Type: Full-time

Pay: ₹30, ₹70,000.00 per month

Benefits:

  • Paid sick time
  • Work from home

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