Program Advisor
20 hours ago
About the Role
We are seeking a highly motivated and dynamic U.S. Program Advisor to join our team. In this role, you will act as the primary point of contact for students/clients from the U.S., providing guidance, support, and program-related information. This position requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure an exceptional experience for every student/client.
Key Responsibilities
- Act as the first point of contact for U.S.-based students/clients through calls, emails, and chats during the night shift.
- Provide detailed program information, clarify requirements, and assist with enrollment processes.
- Guide and support students/clients through program procedures, deadlines, and documentation.
- Address queries and concerns promptly while maintaining a professional and empathetic approach.
- Maintain accurate records of interactions, inquiries, and resolutions in CRM/Database systems.
- Coordinate with internal teams to ensure smooth program delivery and client satisfaction.
- Achieve daily/weekly/monthly targets for client engagement and conversions.
- Stay updated with program policies, industry trends, and company updates.
Requirements
- Bachelor's degree in any field (Education, Business, or Communication preferred).
- Prior experience in academic advising, student counseling, sales, customer service, or related field (international exposure is a plus).
- Excellent verbal and written communication skills in English (neutral accent preferred).
- Strong interpersonal and problem-solving skills.
- Ability to work independently as well as in a team-oriented environment.
- Comfortable working in U.S. night shift timings.
- Proficiency in MS Office, Google Suite, and CRM tools.
Preferred Skills
- Experience in handling international clients/students.
- Knowledge of U.S. education system or global academic programs.
- Target-driven mindset with strong organizational skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300, ₹500,000.00 per year
Experience:
- SALES: 1 year (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
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