Service Advisor

17 hours ago

Bengaluru, Karnataka, India MY BATTERY TECH Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

At MY BATTERY TECH (MBT), we are redefining the future of electric mobility with a vision to make EV ownership reliable, affordable, and sustainable. Founded in Bengaluru, MBT offers comprehensive EV solutions, including multi-brand EV servicing, advanced battery solutions, pre-owned EV sales, and professional training programs. With over five years of expertise in the EV industry, MBT has built a reputation for technical excellence and customer trust. Our state-of-the-art service station handles all leading brands like Ola, Ather, Bajaj Chetak, and TVS iQube. Moreover, our battery division focuses on lithium-ion battery servicing and innovation, continuously enhancing battery performance and life.

Role Description

This is a full-time on-site role located in Bengaluru for a Service Advisor at MY BATTERY TECH. The Service Advisor will be responsible for providing exceptional customer service, ensuring customers are informed and satisfied with their EV servicing and repair experiences, and maintaining strong communication with customers regarding their service status. The Service Advisor will also manage aftersales support and address any customer concerns. Additional tasks include advising customers on EV maintenance and repairs, coordinating with technicians, and ensuring the timely delivery of services.

Qualifications

  • Customer Service, Customer-focused Service, and Customer Satisfaction skills
  • Strong Communication skills
  • Aftersales experience
  • Excellent problem-solving abilities and attention to detail
  • Familiarity with the EV industry is a plus
  • Ability to work effectively in a team-oriented environment
  • A proactive approach to learning and adapting to new technologies and processes
  • Bachelor's degree in a related field or equivalent work experience

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