Patient care Executive

13 hours ago

Bengaluru, Karnataka, India d65d59c8-3678-4c00-a7e3-38e9512208b3 Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Roles and Responsibilities:-

A. Patient Admissions and Registration

● Specialty Patient Triage: Guide patients through the specific registration requirements

for their specialty department, ensuring all necessary prerequisites (e.g., initial reports,

consultation notes) are in place.

● Documentation Management: Accurately complete all admission and discharge

documentation, including insurance pre-authorizations, financial counseling referrals,

and consent forms.

● System Entry: Ensure precise and timely entry of patient data into the Hospital

Management System (HMS), including demographic information, insurance details, and

specialty service codes.

B. Appointment & Resource Coordination

● Specialist Scheduling: Manage the complex scheduling of multiple appointments,

including consultations with various super specialists, diagnostic tests (e.g., MRI, PET

scans), and minor procedures.

● OT/Procedure Coordination: Liaise directly with Operating Theater (OT) schedulers,

Cath Lab, and procedure units to block time and coordinate the patient's pre-operative

preparations.

● Financial Counseling: Act as the initial bridge to the finance department, explaining

estimated costs, assisting with the fee payment process, and clarifying billing inquiries.

C. Communication and Service Excellence

● Service Concierge: Proactively communicate wait times, scheduling changes, and

logistical information. Address patient and family concerns with a high level of empathy,

particularly during periods of stress related to complex illnesses.

● Discharge Facilitation: Coordinate all aspects of patient discharge, ensuring the

patient receives the final Discharge Summary, follow-up instructions, and necessary

prescriptions.

● Feedback & Quality: Encourage patients to complete satisfaction surveys and provide

feedback (e.g., Google Review), contributing to the hospital's continuous quality

improvement initiatives.

Requirements:-

  • 2-4 years in a customer service, hospitality, or administrative role, ideally within a healthcare setting.
  • Bachelor's degree (preferably in Hospital Administration, Health Sciences, or related).

Preferred competencies and skills:

  1. Must have strong communication and interpersonal skills

  2. Must be detailed- oriented, a go-getter, and a fast learner

  3. Ability to perform well under pressure

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