Storage L2

7 days ago

Bengaluru Pune, India Net Connect Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

  • Provide remote L2 support for Storage Hardware and Software to enterprise customers.
  • Perform problem resolution, escalation management, and root cause analysis for storage-related incidents.
  • Work on HP Storage Products Online & Nearline, including enterprise-level Tape Libraries (MSL, ESL, ESL-E, VLS, D2D, etc.).
  • Manage and troubleshoot SAN environments including Fiber Channel, iSCSI, RAID, NAS, and Switched SCSI configurations.
  • Conduct firmware upgrades, diagnostics, and testing of Tape Libraries using HP's L&TT tools.
  • Handle SAN Infrastructure components – Blade environment, Virtual Connect, and ProLiant Servers.
  • Perform call audits, documentation, and RCA reporting ensuring adherence to SLAs and performance metrics.
  • Collaborate with cross-functional teams (L2, L3, Labs, Call Management, and Resource Control) to ensure timely resolution.
  • Participate in Post Incident Reviews and drive continuous improvement initiatives.
  • Demonstrate mission-critical mindset, ensuring business continuity and customer satisfaction.

Required Skills:

  • Strong knowledge in Storage & SAN fundamentals, Fiber Channel, and iSCSI technology.
  • Hands-on experience in Backup/Recovery solutions such as HP Enterprise-level libraries, Virtual Libraries, Disk-to-Disk systems, etc.
  • Working knowledge of RAID, SAN, NAS concepts, and storage management tools (CV-TL, CV-VLS).
  • Proficiency in problem-solving techniques, documentation, and systematic troubleshooting.
  • General understanding of networking concepts and iSCSI protocol.
  • Familiar with HPE EVA, MSA, NAS, XP Storage arrays.
  • Excellent communication skills with a proactive, customer-focused attitude.

Education & Certification:

  • B.E / B.Tech / M.Tech in Technical or Computer Science discipline.
  • Professional Certifications Preferred: A+, Server+, MCSE, CCNA.

For any queries contact:

Harshini

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