L2 Storage Engineer

L2 Storage EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you'll do:

Responsibilities:

• ·Oversee the performance, capacity, and availability of HPE Alletra storage systems, implementing best practices to optimize efficiency and reliability.
• Provide expert-level support for complex storage issues, collaborating with cross-functional teams to resolve problems promptly.
• Create comprehensive documentation and conduct training sessions for internal teams and clients to enhance their understanding and effective use of HPE Alletra solutions.
• Develop and deploy HPE Alletra storage solutions tailored to specific business requirements, ensuring seamless integration with existing IT infrastructure.
• Stay updated with the latest developments in HPE Alletra technologies and industry trends, recommending enhancements to improve storage solutions.
• ·Demonstrate excellent product knowledge and troubleshooting skills in 3PAR, Primera, Alletra, and/or MSA/NAS products.
• Possess strong knowledge of operating systems, virtualization, and networking.
• Exhibit a solid understanding and basic troubleshooting skills in Storage Area Networks (SAN).
• Display excellent verbal and written communication skills.
• Experienced in troubleshooting within technical environments.
• Strong analytical and problem-solving abilities.
• Proficient in both software and hardware aspects of computing and storage.
• ·Capable of leading resolution activities for escalated customer issues.
• Able to mentor new agents and contribute to technical action plans.
• Assist in root cause analysis of defects and issues, and facilitate product releases and rollouts.
• Collaborate closely with development teams to identify and resolve problems.

Knowledge and Skills:

Technology:

• HPE Alletra 9000,
• 3PAR, Nimble, Primera, EMC storage solutions, Netapp, Block storage solutions,
• Linux / Solutions,
• Virtualization (VMware)
• Good knowledge with Operating systems,
• Software defined storage Cohesity, Scality.

 

Business Skills:

• Demonstrates strong written and verbal communication skills.
• Exhibits sound business judgment, decision-making abilities, negotiation skills, time and resource management, complex problem-solving capabilities, in-depth product knowledge, creativity, teamwork, understanding of quality processes, political astuteness, cultural sensitivity, and a strong ability to learn quickly.
• Experienced in interacting with and supporting Level 1 support teams and customers.
• A proven team player with the ability and willingness to motivate and support fellow engineers.

Education and Experience Required:

• Strong understanding of the compute and storage stack across multivendor solutions. Experience delivering professional services in the IT infrastructure domain is preferred.
• 6–10 years of industry experience managing aspects of remote delivery in professional services.
• In-depth knowledge of HPE Alletra storage architecture, features, and functionalities. Hands-on experience with DSCC or equivalent tools.
• Proven experience in designing, implementing, and managing enterprise-level storage solutions, preferably with HPE Alletra or similar platforms.
• Strong analytical skills for diagnosing and resolving complex storage-related issues.
• Relevant certifications in HPE storage solutions or related technologies are advantageous.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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