Dispatch Supervisor

3 days ago

Mohali, Punjab, India DNA Scale Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Job Summary

We are currently seeking an experienced and reliable Transportation Dispatch Supervisor – Canada/US Freight to join our team. As a Supervisor, you will handle and coordinate logistics and transportation operations, ensuring smooth and efficient communication and coordination between drivers, customers, and service providers.

Responsibilities

  • To monitor and track shipments to ensure on-time and efficient deliveries.
  • To design and optimize delivery routes, keeping regular communication with drivers to ensure smooth operations.
  • Address unexpected route changes, road construction issues, or delays, collaborating with drivers to find efficient alternate routes.
  • To ensure drivers have all necessary documentation and load information to meet customer expectations while complying with HOS regulations.
  • Foster positive relationships with drivers, co-workers, and clients, maintaining a respectful and professional attitude.
  • Map routes effectively, ensuring timely and efficient dispatch operations.
  • To ensure seamless coordination in a non-asset-based environment, leveraging external carriers for freight movement.

Skills

  • Willing to work in a Canada Blended Process (calls & emails) during Canada timings.
  • Strong understanding of route mapping to ensure operational efficiency.
  • Excellent problem-solving, and decision-making skills to address customer and operational challenges.
  • Ability to handle difficult situations with professionalism and composure under pressure.
  • Proficiency in both verbal and written communication, with a strong fluency in English.
  • Familiarity with email correspondence, spreadsheets, and transportation management systems is essential.
  • Detail-oriented with strong skills in basic math and calculations for shipment tracking.
  • Proven multitasking abilities and the capability to make quick, independent decisions.
  • Committed to delivering high-quality results that align with performance targets and client expectations.
  • Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously.
  • Ability to follow and implement established quality standards, ensuring seamless dispatch operations.

Education and Experience Requirements

  • Bachelor's degree in any field
  • 3+ years in TRUCKING DISPATCH (warehouse/logistics experience does not apply
  • Supervisory experience preferred

Work Schedule

  • 4-days a week and 3 rotational days off
  • Night shifts

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Application Question(s):

  • How many years of experience do you have in team management and Supervison?
  • Have you supervised or led a dispatch team before?

Experience:

  • Dispatching: 3 years (Required)

Work Location: In person

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