Customer Support Executive

2 days ago

Porur Chennai Tamil Nadu, India retail pos private limited a divn of unipro tech solutions Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Key Responsibilities:

· Oversee the day-to-day operations of the Technical Support Team

· Be the point of contact when it comes to technical escalations

· Record and track team SLAs and workflows

· Assigning ARC collection Responsibilities

· Provide support where needed for both internal and external customers.

· Clearly communicate escalated issues to L3 and product managers as needed

· Manage and report on all incoming technical support inquiries

· On-board all new technical support team members

· Periodically conduct Webinar and KT session to internal external

· Be actively involved with the operational delivery and UAT if required for new product and feature releases

· Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner

· Work to create any relevant support material for the team

· Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents

· Implement any necessary preventive measures to reduce customer faults and issues

· Review all technical support related processes and documentation for continuous improvement

· Assist in the creation and implementation of customer self-service material and tools

· Evaluate and analyse Bitrix case trends to prevent future issues

Qualifications:

Bachelor's degree in IT Required. Prefer Certified Course in SQL.

Experience:

  • 1 year of experience in a IT customer support role in POS Software.
  • Freshers Can also apply
  • Familiarity with CRM systems and customer support software is a plus.
  • Prefer IT support with SQL knowledge is plus

Skills:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a solution-oriented mind-set.
  • Proficiency in Microsoft Office Suite and basic computer skills

Immediate joiner Required

Interested candidates share your CV to

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Work Location: In person

Speak with the employer

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