
Learning And Development Assistant Manager
3 days ago
Interested candidates can share their resumes at or WhatsApp their resumes on
Job role: Learning & Development manager
Duration: Full time
Location: Mumbai
Department: Human resources
Experience: 5+ years of experience in Learning & Development in hotel/ hospitality industry
- Develop a comprehensive learning and development strategy aligned with the company's values, objectives, and guest service standards.
- Conduct engaging training sessions, workshops, and hands-on activities for staff across multiple hostel locations
- Utilize diverse training methodologies, including in-person training, online modules, practical simulations, and role-playing exercises Develop and oversee a comprehensive onboarding program for new staff members, introducing them to the hostel's culture, values, and expectations
- Ensure that new employees receive the necessary training and support to excel in their roles
- Collaborate with department heads to identify performance gaps and recommend targeted training interventions
- Monitor and assess staff performance post-training, providing guidance and follow-up support as needed
- Implement assessment tools to measure the effectiveness of training programs
- Gather feedback from staff and management to continuously enhance training materials and methodologies
- Regularly review training content to ensure alignment with evolving industry trends and best practices
- Travel regularly to various hostel locations to deliver training sessions, conduct assessments, and ensure consistent training implementation Maintain accurate records of training activities, attendance, and outcomes
- Generate insightful reports on training effectiveness, areas for improvement, and emerging training needs
Qualifications:
- Bachelor's degree in hotel management
- Proven experience in training and development within the hospitality industry, preferably in a hostel or hotel setting
- Exceptional interpersonal and communication skills
- Ability to design and deliver engaging and interactive training content Flexibility and willingness to travel frequently to various hostel locations Strong organizational skills and attention to detail
- Proficiency in training software and tools
- Analytical mindset with the ability to assess training needs and measure outcomes
- Enthusiasm for cultural diversity and an understanding of backpackers' needs and expectation
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