Cloud Operations Analyst

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.

Position Summary

Reporting to the Senior Director - EIT Governance & Portfolio Management, this position is for an IT operations change agent in the digital transformation journey for Iron Mountain.

Looking for a Cloud Operations Engineer who is strong in public cloud concepts, and who can perform cloud enablement in GCP, AWS, and Azure. Ideally, this Ops Engineer already has cloud governance experience and has performed various cloud administration tasks.

The Ops Engineer role is heavily technical whilst also requires the balance of strong communication skills as he/she will be working remotely alongside internal customers daily such as Architects, Project Managers, and business leaders.

The Cloud Ops Engineer must be able to triage cloud enablement requests, and perform enablement which takes into account Iron Mountain's technology, security, and finance governance policies.

The candidate will help ensure the compliance of corporate standards and be capable of articulating security best practices.

Most times the candidate negotiates on the appropriate enablement so that the cloud conforms to our standards. Also he/she encourages and influences colleagues to adopt the governance patterns introduced by the Cloud Operations Leads.

Principal Duties and Responsibilities

• Operate the current cloud enablement processes while adhering to our governance strategy

for onboarding public cloud accounts. This includes the implementation of cloud operations

guardrails.

• Liaise with technical and non-technical customers through the enablement process, and work

collaboratively with the Cloud Operations Lead on complex or ambiguous requests.

Effectively communicate when you need more details, both to the internal customers and teammates, or to compromise on the enablement, or respectfully deny the request.

Collaboration with the risk and compliance organization to operate cloud governance policies

that adhere to auditable security standards in the Cloud.

• Work daily with other cloud operations team members on both operational processes, but also tooling/automation that allows us to move faster without quality loss.
• Responsible for operating the rollout of public cloud accounts (and IAM account access) across multiple cloud providers, such as GCP, AWS, Azure, Oracle OCI.
• Provide internal customers access to our FinOps tool, whilst providing guidance on how to

generate reports and dashboards. The candidate would be trained on how to carry this out.

Knowledge, Skills and Qualifications:

Number of Years of Work Experience: 3+ years in a technical cloud role preferably as a DevOps Engineer, Cloud Engineer or Cloud Operations Administrator.

Required and Preferred Skills:

• Strong grasp of cloud technologies and services
• Ideally hands-on DevOps experience across multiple cloud providers: GCP, AWS, and Azure.
• Hands-on experience using Terraform and/or GitLab.
• Python engineering experience.
• Exceptional customer service skills, in addition to extensive experience working in a team-

oriented, collaborative environment.

• Must be able to communicate effectively (influencing, requirements gathering, reaching

mutually beneficial agreements between engineering teams and governance)

• Exceptional organizational skills with attention to detail, and capable of prioritizing team

workloads.

• Conceptual understanding and interest in Cloud FinOps and enabling cost visibility within the

enterprise.

• Willingness and desire to be part of a team that is service-focused based upon the incoming

demand for cloud services and to host cloud applications.

• Awareness of business impacts of technical work, such as the risks with carrying out tasks

which could centrally affect production environments.

• Comfortable working both independently on technical tasks when required, with seeking

guidance from other team members when needed.

• Possesses cloud certifications and desire to continuously improve.

Education: BS/BA degree in Computer Science/ Information Technology/ Information Security or

related field or equivalent experience.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0089934