Lead Monitoring

1 day ago


Korba, Chhattisgarh, India ST. JOSEPH'S INTERNATIONAL FIRE & SAFETY ACADEMY Full time ₹ 1,20,000 - ₹ 18,00,000 per year

Role Overview:

The Lead Monitoring Executive is responsible for tracking, managing, and analysing all incoming leads related to admissions, student inquiries, franchise inquiries, and marketing campaigns. The role ensures proper follow-up, accurate data maintenance, and smooth coordination between the marketing, admission, and counselling teams to convert leads into admissions.

Key Roles & Responsibilities:1. Lead Tracking & Management

  • Monitor all leads received through calls, messages, website, social media, and walk-ins.
  • Update and maintain lead databases daily using MS Excel or CRM software.
  • Categorize leads based on priority, source, and requirement.

2. Follow-up & Coordination

  • Ensure timely follow-up with potential students or parents for course inquiries.
  • Coordinate with the counselling/admission team to ensure leads are converted into admissions.
  • Assign leads to the respective counsellors and track follow-up status.

3. Reporting & Analysis

  • Prepare daily, weekly, and monthly lead reports.
  • Analyse lead conversion ratios, sources, and performance of teams.
  • Provide data-driven insights to management to improve productivity and marketing strategies.

4. Communication & Support

  • Communicate with potential students to understand their course interest and guide them accordingly.
  • Resolve basic queries or redirect complex queries to the related department.
  • Maintain professionalism in all telephonic and written communications.

5. Quality Check

  • Monitor counsellors' follow-ups to ensure quality communication with leads.
  • Identify gaps in the follow-up process and report to management.

6. Process Improvement

  • Suggest improvements in lead handling, follow-up methods, and tracking systems.
  • Ensure all teams follow a standardized lead management process.

Required Skills & Competencies

  • Strong knowledge of MS Excel and MS Office (mandatory).
  • Good communication skills.
  • Good coordination and follow-up skills.

Job Types: Full-time, Permanent, Internship

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Internet reimbursement
  • Paid time off

Work Location: In person


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