Service Manager
7 hours ago
- Supervise daily workshop activities, including vehicle service, repair, and maintenance.
- Ensure adherence to Honda's service processes, quality standards, and safety protocols.
- Monitor job card preparation, service estimates, billing, and timely vehicle delivery.
- Handle customer queries, complaints, and escalations with prompt resolution.
- Implement customer feedback mechanisms to improve service quality.
- Ensure high levels of Customer Satisfaction Index (CSI).
- Lead, train, and motivate service advisors, technicians, and support staff.
- Conduct regular training and skill development sessions.
- Allocate work effectively to ensure productivity and efficiency.
- Achieve monthly service revenue, labor, and spare parts targets.
- Promote value-added services, annual maintenance contracts (AMC), and extended warranty programs.
- Control operational costs while maximizing profitability.
- Maintain service records, performance reports, and workshop KPIs.
- Ensure compliance with Honda guidelines, warranty policies, and dealer standards.
- Coordinate with the manufacturer for technical updates, recalls, and audits.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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