ServiceNow Consultant

3 days ago

Hyderabad, Telangana, India Cyanous Software Private Limited Full time ₹ 14,00,000 - ₹ 28,00,000 per year

Service Now

Keywords : ITOM, ITAM, HRSD, GRC, CMDB

Jd
Role Responsibilities :

  • The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
  • Always follow best development practices during support and development.
  • Support other developers in their work to integrate existing systems with Service Now.
  • Strong hands-on ServiceNow experience (either support or development).
  • Creating technical design document and writing Unit test cases.
  • Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential.
  • ServiceNow upgrade hands-on.
  • Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process.
  • Exceptional Interpersonal Skills & Ability to work Independently and with a team.
  • Ability to work in second shift in India when required

Requirement

  • Candidate should have the ability to perform in a dynamically changing environment
  • Should have prior working experience in ServiceNow tool
  • Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
  • Ability to work under pressure and handle crunched timelines
  • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

Must-Have Certifications

  • Certified System Administrator (Desired)
  • ITIL Certifications (desired)
  • Other Service-Now Certifications (Preferred)

Experience & Background

  • B-Tech/BCA/MCA
  • 3 to 8 years of IT industry experience.
  • Minimum 3 year of support/implementation experience on ServiceNow
  • Experience on Service portal will be an advantage.
  • ITIL/ServiceNow certifications will be an added advantage.
  • Set up standards for quality control, measure and report performance against those standards
  • Exposure on Service Now integration protocols with other application/systems
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Knowledge of web-based development languages; specifically JavaScript, Ajax
  • Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC
  • Excellent Communication Skills
  • Immediate joiner (within 0 to 30 days)

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