
Senior Product Success Manager
1 week ago
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Be part of the Risk Product Success team that manages and drives the overall resolution of highly visible, global and strategic customer situations, ensuring 100% customer satisfaction.
- Handle customer issues that are unable to be solved by Support or professional services.
- Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues.
- Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines
- ServiceNow IRM application Configuration, Workflow Configuration , Portal Configurations
- Development of required client specific reporting
- Be a key member of the overall implementation partner team
- Prepare client facing and internal deliverables that are functional and technology related
- Mentor field resources in implementation methodology, configuration, and best practices for the Risk application suite
- Lead requirement gathering workshops to identify critical use cases and value-based acceptance criteria
- Hep customer to understand and agree out of the box features by product demos and discussion.
- Drive the continuous improvements of our implementation methodology based on client experiences
- Build trusted customer relationships by coupling deep product expertise with constructive customer engagement.
- Act as the voice of our customers, conveying needs and issues internally across departments.
- Resolve customer escalations and restore customers' path to success.
Responsibilities
- Help customer head start the implementation and adoption of ServiceNow GRC Products
Manage and drive the overall resolution of highly visible, global and strategic customer situations, ensuring 100% customer satisfaction. - Communicate effectively with people having a broad range of technical knowledge. (Internally, partners and customers, directors to implementation specialists/engineers)
- Collect customer requirements, use cases, and requests from the field for product feature sets
- Explore new cutting-edge technologies for potential incorporation into different products
- Develop best practice protocols based on experience collected from customer implementations.
- Analyze intricate problem scenarios and develop creative solutions to resolve these issues in real time, as well as port back selected solutions into general releases.
- Handle customer issues that are unable to be solved by Support or professional services.
- Document a problem and solution in an after-action report that can be used to prevent future occurrences.
Qualifications
What you need to be successful in this role
- 6+ years of experience in a B2B client-facing role (Business Consulting, Professional Services, Solution Architecture).
- Proven experience in defining and deploying 'to be' best practice GRC processes and in identifying solutions from a people, process, and technology perspective
- Strong understanding and experience with leading GRC toolsets such as ServiceNow, OneTrust, MetricStream, RSA Archer, BWise, and SAP.
- Experience with Enterprise (non-IT) use cases like Operational Risk and Corporate Compliance is desirable
- Extensive hands-on experience with one or more leading GRC products.
(Experience with ServiceNow GRC/IRM products is desirable but not required) - A deep sense of empathy for the customer and genuine passion in helping them succeed.
- Familiarity with frameworks like COSO, COBIT, NIST, ISO and SOX, GDPR regulations are preferred.
- Solid experience in requirements gathering, including experience in creating process mapping documentation
- Proven experience in driving process improvement recommendations in a Shared Services environment
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Experience in analyzing and recommending GRC management strategies based on business priorities
- Prior experience of implementing /configuring ServiceNow platform is preferred
- Prior experience in using scripting language (any of PowerShell, ssh, python, javascript. Xpath, Exhibits), web technology and the ability to learn new technology
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- A degree or equivalent, preferably in Information Technology or Cyber Security (preferred)
- Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, and evolving business needs, etc.
- Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
-
Senior Product Success Manager
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Customer Success Manager
1 day ago
Hyderabad, Telangana, India DigitalOcean Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....
-
Senior Product Manager
7 days ago
Hyderabad, Telangana, India Zinnia Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho We AreZinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...
-
Senior Product Manager
2 weeks ago
Hyderabad, Telangana, India Experian Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to...
-
Senior Product Manager
1 day ago
Hyderabad, Telangana, India Techno Facts Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleWe are seeking a Senior Product Manager to drive the strategy, execution, and success of multiple product areas. This role requires advanced problem-solving, independent ownership of product rollouts, and leadership in mentoring junior PMs. You will be directly accountable for product performance, making data-driven decisions, leading technical...
-
Product Success Intern
4 weeks ago
Hyderabad, Telangana, India ASBL Full timeRole Overview:We seek a detail-oriented and analytical Product Success Engineer to ensure our product's successful implementation and sustained usage across multiple projects. This role requires someone who understands product data and user behavior, supports teams on the ground to solve real-world challenges, gathers meaningful insights, and guides optimal...
-
Senior Product Manager
2 weeks ago
Hyderabad, Telangana, India Microsoft Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are the Windows Servicing and Delivery (WSD) organization with a core mission of accelerating innovation & building trust for the billions of customers we keep protected and productive. We deliver seamless and timely update experience for our customers in the existing and future versions of Windows across consumer, enterprise and Microsoft Cloud...
-
Senior Product Manager
1 week ago
Hyderabad, Telangana, India Horizontal Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole Overview : As a Senior Product Manager, you will own the product vision, strategy, and roadmap for a critical part of our platform. You will be the voice of the customer, the collaborator with engineering, and the strategist for the business. Your role is to define, prioritize, and deliver product features that solve real user problems and drive...
-
Senior Product Manager
2 weeks ago
Hyderabad, Telangana, India Microsoft Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWould you like to work in a dynamic environment and be a part of a team where learning and growth is a constant endeavour? We are the Windows Servicing and Delivery (WSD) organization with a core mission of accelerating innovation & building trust for the billions of customers we keep protected and productive. We deliver seamless and timely update experience...
-
Senior Product Manager
2 weeks ago
Hyderabad, Telangana, India Microsoft Full time ₹ 15,00,000 - ₹ 20,00,000 per yearAre you passionate about Windows application development, marketplaces and building platforms that help developers distribute apps to customers on the Windows platform? How about AI and the way it can transform consumer applications? If so, come join the Microsoft Store TeamWe are seeking a highly motivated and experienced Senior Product Manager to join our...