Customer Success

SAIGroup is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio, a testament to our success, comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, approaching $800 million in annual revenue, and employing a global workforce of over 4,000 individuals.

SAIGroup invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. SAIGroup's latest investment, JazzX AI, is a pioneering technology company on a mission to shape the future of work through an AGI platform purpose-built for the enterprise. JazzX AI is not just building another AI tool—it's reimagining business processes from the ground up, enabling seamless collaboration between humans and intelligent systems. The result is a dramatic leap in productivity, efficiency, and decision velocity, empowering enterprises to become pacesetters who lead their industries and set new benchmarks for innovation and excellence.

As a Success Consultant, you will play a pivotal role in growth and success of JazzX. You will collaborate with Sales, Alliances and Success teams in the local markets to identify growth opportunities for JazzX. You will find opportunities to deploy JazzX in select industries, create value propositions, drive proposals and collaborate with sales team to deliver wins at new clients and expansion at existing ones. The role offers a unique opportunity lead transformation in key industries with Artificial General Intelligence (AGI).

What You Will Do

Conduct Market and Industry Research to help formulate GTM Strategy

• Research industry and dynamics in the industry. Build deep expertise in target sectors for JazzX time. Create a deep understanding of processes, roles, pain points etc. Keep track of emerging trends and priorities in the industry so that can be weaved into the solutions.

Collaborate with Field Sales to identify and address growth opportunities

• Closely collaborate with Field Sales team to define target clients and stakeholders. Create and nurture pipeline
• Extensively research stakeholders, companies and identify potential opportunities to address the market
• Identify use cases for JazzX deployment, craft value propositions and collaborate with sales team in running outreach campaigns.
• Collaborate with Alliances team to identify Go-to-Market channels. Define win-win value propositions to take to partners.
• Work with Marketing to create content and run Account Based Marketing (ABM) campaigns

Craft and Present Winning Proposals and Solutions 

• Define strategy for proactive winning proposals. Define value proposition for customers to highlight the transformative impact of JazzX
• Work with UX team to build demos that bring to life the value proposition
• Demonstrate how JazzX's capabilities
• Anticipate client apprehensions and address those proactively in the proposal
• Participate in Value Discovery exercise and Define Value Model
• Create deployment roadmap and success blueprint for client
• Work with Field sales to create commercial model that allows value capture in proportion to the value delivered

Build and Present Value Models

• Build understanding of value pools we will address through JazzX
• Identify key metrics and estimate value impact
• Baseline ('As-is') and estimate 'to-be'. Present the model to client to get their sign-off
• Work with client to regularly measure the KPIs and value generated through JazzX

Support Client Deployments and Expansions

• Participate in client deployment sessions, understand pain points, work with Delivery and Success teams to address the pain points
• Help with Knowledge Capture, including non-propriety industry practices, processes etc to create a Body of Knowledge for use in proposals and expansion
• Work with sales and success teams in creating an expansion plan. Support in the expansion process

Requirements

• Experience (2-4 for Associates, 10-15 for Directors) in one of the following
  • Research role in a Tier 1 consulting companies; Associated with Banking/FS practice
  • Experience in Solutions/Sales/Pre-sales at one of the Operations teams in US/European Banks or BPO organizations
• Understanding of any of the following industries/domains is a strong plus
  • Corporate Lending (e.g., SMB, Mid-Market, Asset backed Finance)
  • Mortgage Industry
  • Asset Management
  • Understanding of underwriting processes or due-diligence process in a bank lending operation
  • Regulatory compliance and reporting
  • Understanding of any of the activities (Origination, Underwriting, Serving etc)
• Understanding of latest developments in AI
• Education:
  • MBA from a Tier 1 college
  • Engineering degree in Computer science would be a plus, though not necessary
• Traits
  • A can-do mindset towards outcomes – Fast leaner, can network, research and find solutions
  • Very strong analytical skills
  • Strong Powerpoint presentation stills
• Education:
  • MBA or post-graduate Accounting degree from a Tier 1 college
  • Engineering degree in Computer science would be a plus
  • Certified Credit Analyst at Indian Institute of Banking & Finance

At JazzX AI, you have the opportunity to join the foundational team that is pushing the boundaries of what's possible to create an autonomous intelligence driven future. We encourage our team to pursue bold ideas, foster continuous learning, and embrace the challenges and rewards that come with building something truly innovative.

Your work will directly contribute to pioneering solutions that have the potential to transform industries and redefine how we interact with technology. As an early member of our team, your voice will be pivotal in steering the direction of our projects and culture, offering an unparalleled chance to leave your mark on the future of AI.

We offer a competitive salary, equity options, and an attractive benefits package, including health, dental, and vision insurance, flexible working arrangements, and more.