T&T - Customer - Sales & Service - Manager

Job requisition ID :: 86919

Date: Sep 4, 2025

Location: Ahmedabad

Designation: Manager

Entity: Deloitte Touche Tohmatsu India LLP

Your potential, unleashed.

India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte's Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

Deloitte Digital is passionate and focused on helping clients tackle their most complex challenges with Salesforce technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities. Learn more about Salesforce Technology Practice

Your work profile:

The primary role of a Manager is to make immediate, direct contributions to enhancing our clients' competitive position and performance in ways that are distinctive, innovative, and sustainable.

To do this, one must perform the following activities as a Manager within the firm:

SFDC DCM Professional should have:

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
• Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management
• Design, develop and deliver Salesforce solutions using Salesforce configuration and customization
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
• Prior experience in Salesforce mandatorily.
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku and e-commerce will be a plus.
• Should have good communication and should be able to handle all client communications independently.
• Integration of Salesforce with other external Systems using standard and custom SOAP, REST API.
• Experience with Salesforce Einstein, AI, Chatbots is desirable
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Must have good working knowledge of implementation best practices on platform and Salesforce.
• Ability to develop all project related documents like system design document, use cases etc
• Handling a team and also responsible for client deliverables.

Qualifications

• Extensive experience in solution design, client management, client demo, conducting design & development workshops
• Education: Any Graduate
• 6 to 8 years of relevant experience in management or consulting oriented environment.
• At least 4-5 end to end SFDC implementation experience in India or globally
• Graduate degree (Science or Engineering) from premier institutes
• Willingness to travel for short and long term durations

How you'll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world's most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone's welcome… entrust your happiness to us

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