General Manager

6 days ago


RBlock Patna Bihar, India TRUSTEGIC Full time ₹ 19,20,000 - ₹ 36,00,000 per year

Oversees all hotel operations, sets strategic goals, manages finances, leads and trains staff, ensures exceptional guest service, and acts as a brand ambassador to maximize revenue and profitability. Key duties include developing marketing strategies, managing budgets, resolving guest issues, and maintaining property standards for cleanliness, safety, and guest comfort.

Strategic Leadership: Provide visionary leadership to all hotel departments. Ensure alignment with The Lalit brands values, guest expectations, and business goals.

Operational Excellence: Oversee day-to-day operations across Rooms, F&B, Banquets, Spa, Engineering, Sales & Marketing, Finance, and HR to ensure seamless guest experiences and operational efficiency.

Revenue & Profitability: Drive revenue through innovative strategies and yield management. Manage budgets and oversee financial performance to ensure profitability. Control expenses, monitor revenue targets, and implement revenue management strategies.

Guest Experience & Brand Standards: Maintain and exceed brand standards for service quality, guest satisfaction, and safety. Lead initiatives to enhance guest engagement and loyalty.

Team Development & Leadership: Inspire and mentor department heads and staff. Foster a culture of accountability, service excellence, and continuous improvement.

Stakeholder Engagement: Represent the property with corporate leadership, owners, government bodies, vendors, and the local community.

Property Maintenance & Compliance: Ensure the hotel is clean, well-maintained, and safe. Ensure compliance with all local, state, and federal laws, health, and safety regulations.

Marketing & Sales: Develop and implement marketing strategies to attract and retain customers. Act as a brand ambassador to promote the hotel to its target market.

Job Types: Full-time, Permanent

Pay: ₹160, ₹300,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Application Question(s):

  • How many years of experience do you have in a 5-star/4-star hotel as a general manager?

Work Location: In person


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