Key Account Manager

1 week ago

Bhopal, Madhya Pradesh, India SkillLabs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles And Responsibilities
Job Purpose

  • Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
  • Acquiring new Bank's HNW relationships.
  • To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

(HNW Portfolio Management - Acquiring, Enhancing, Deepening and Retention)

  • Liaising with branch staff to flag eligible customers form HNW portfolio
  • Acquire new customers who meet product criteria
  • Regular interaction with the customer to build rapport to understand and update the profile.
  • Enhance the Overall value/book size of the portfolio
  • Maintain the overall quality / hygiene parameters of the portfolio
  • Cross selling products of the bank based on the customer need
  • Joint calls being done along with Supervisor as per defined process
  • Advisory services to be offered based on the requirement
  • Achieving MTD and YTD Revenue Targets
  • Attrition control of customers

Operations, Marketing & Processes

  • Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
  • Ensure KYC / AML norms are adhered to at all points of time
  • Ensure that norms are adhered to for individuals workstation

Increase In Wallet Share

  • Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the HNW Customer
  • Sales to family members and associates (all network)
  • Ensure that optimal levels of Income generating is reached
  • Product Penetration & contribution towards focused product

Customer Service

  • Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
  • Customer is informed about any regulatory or process change. Keep the customer updated on program features.
  • Ensure timely customer communication on requests and concerns raised.
  • Proactive complaint management through feedback from customers.
  • Promoting all direct banking channels and ensuring that the customer is utilizing the same
  • Ensure smooth transition of handover/takeover of the portfolio

Key Skills

  • Sales and Influencing Skills
  • Banking Product & Process Knowledge
  • NRI Product and Regulatory Knowledge
  • Planning and Organizing Skills
  • Good Communication skills
  • Knowledge of Competition & Current trends in financial Industry.
  • IRDA Certification
  • NCFM Certification (Optional)
  • Exposure to Portfolio Management segment

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