
Customer Support Executive
3 days ago
We are looking for a passionate and customer-focused candidate to provide high-quality and solutions-driven support to our customers. The ideal candidate will be responsible for ensuring excellent level of customer satisfaction and maintaining positive relationships with our customers
Key Responsibilities:-
- Respond to customer questions and issues via phone, email, chat, or other channels.
- Manage post-sales support including order tracking, installation updates, service requests, and warranty queries and maintain thorough record.
- Provide excellent guidance to the customers regarding product usage, maintenance, and warranty terms.
- Follow up with customers to make sure their issue is fully resolved and they're satisfied with the support.
Requirements:-
- Bachelor's degree in any discipline.
- Freshers are also welcome.
- Excellent communication skills
- Proficiency in MS Office and CRM tools.
- Good organizational and problem-solving skills.
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
Speak with the employer
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