Country Manager

2 weeks ago

Mumbai, Maharashtra, India Ryan Specialty Group Full time

Position Summary:

Ryan Specialty is seeking a dynamic and experienced operational leader to head its Mumbai-based owned group company. This senior role is focused on driving excellence in service delivery, operational efficiency, and team performance across all functions in India which support Ryan Specialty Underwriting Managers globally.

As Country Manager, you will be responsible for the day-to-day operations of the Indian entity, ensuring optimal workflow management, performance tracking, and continuous improvement across teams. You will play a pivotal role in aligning the work with global business objectives, while fostering a culture of innovation, accountability, and service excellence.

Location:

Mumbai - India

What will your job entail?

Key Responsibilities:

  • Lead and manage the operational functions of the India entity, ensuring high-quality service delivery to global stakeholders.
  • Oversee business process optimization, workflow design, and performance management systems to drive efficiency and scalability.
  • Collaborate closely with UK and US-based directors and managers in a matrixed environment, ensuring seamless communication and alignment.
  • Identify and develop new capabilities within the Indian talent market that enhance the centre's value proposition and support strategic growth.
  • Support project management initiatives and ensure timely execution of deliverables across underwriting and broking support functions.
  • Work alongside in-house technology teams to guide operational requirements and ensure tech solutions meet business needs.
  • Provide leadership and mentorship to local teams, fostering a high-performance culture and professional development.
  • Represent Ryan Specialty India on the Board and contribute to global leadership discussions and strategic planning.

Ideal Candidate Profile:

  • Required residency to become a Director of an Indian company

  • Proven experience in operational leadership, preferably within insurance or financial services, working alongside UK and/ or US teams.

  • Strong understanding of underwriting and broking operations, with the ability to translate business needs into efficient delivery models.

  • Demonstrated success in scaling teams, improving processes, and managing cross-functional projects.
  • Excellent stakeholder management and communication skills, with experience working in a global, matrixed organization.
  • Visionary mindset with the ability to identify growth opportunities and drive innovation within a service delivery context.
  • Knowledge of both the UK and the US P&C insurance sector.
  • Willingness to join colleagues in US and UK as required.

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

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