Global Head of HR Operations

Company Description

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,900+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$850 billion. We work with 13 of the world's top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We're driven by our Group purpose, to power people and possibilities.

Job Description

The Global Head of HR Operations is a strategic leadership role responsible for the design, delivery, and continuous improvement of all HR operational services across the company's global footprint.

This position is accountable to ensure efficient, scalable, and high-quality HR services throughout the entire employee lifecycle, from hire to retire. They will lead the HR operations team, oversee HR technology implementation, manage service delivery models, and ensure compliance with all global and local employment laws.

What you'll do

• You'll provide strategic leadership and vision by defining and executing global HR Operations strategy, designing organizational structures, ensuring governance and compliance, and championing a culture of innovation, empowerment, and data-driven decision-making.
• You'll drive operational excellence and process improvement through accountability for HR process quality, mapping and optimizing workflows, setting KPIs and SLAs, and managing global resource allocation to deliver efficiency and a positive employee experience.
• You'll leverage HR technology, automation, and analytics by partnering with Technology teams to implement scalable solutions, overseeing system integration across payroll, compensation, and benefits, and applying AI, dashboards, and predictive insights to enhance workforce planning and decision-making.
• You'll ensure global compliance and governance by maintaining adherence to labor laws and data privacy regulations (e.g., GDPR), safeguarding data integrity and confidentiality, managing risk, and serving as the primary contact for HR audits.
• You'll lead people, vendors, and budgets effectively by building and mentoring a high-performing global HR operations team, fostering collaboration with HR partners and stakeholders, managing vendor relationships, and overseeing budgets with forecasting and cost control.

What we offer

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions
• Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

Qualifications

About you

• You bring considerable experience in HR operations and service delivery within large, global organizations, with proven success in building and transforming HR functions and leading complex, large-scale projects.
• You hold a Bachelor's degree in Human Resources, Business Administration, or a related field, providing a strong academic foundation for strategic HR leadership.
• You demonstrate strong leadership and people management skills in multicultural, matrixed environments, fostering collaboration, effective communication, and stakeholder engagement across diverse teams.
• You possess deep expertise in HR systems, processes, and technology, including data analytics, workforce planning, change management, and transformation methodologies, ensuring operational excellence and innovation.
• You apply strategic thinking and financial acumen to balance global consistency with local needs, manage budgets effectively, and ensure compliance with global employment laws and regulations.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,900+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.